Full-Time
Billing Analyst
Posted on 1/24/2025
SpotOn
1,001-5,000 employees
Payment processing and customer engagement solutions
Compensation Overview
$22 - $30Hourly
Entry, Junior
No H1B Sponsorship
Ferndale, MI, USA
- Previous experience as a Billing Analyst or similar role
- Strong understanding of accounting and billing principles and practices
- Must have exceptional math skills
- Detail oriented and highly organized
- Exceptional critical thinking skills
- Intermediate knowledge of Microsoft Excel OR Google Sheets
- Good written and verbal communication skills
- SalesForce and NetSuite experience required
- Process credit memo requests and subscription adjustments as requested by Support Teams.
- Analyze billing data to identify billing issues and trends.
- Investigate billing discrepancies and work with other departments to resolve issues.
- Ensure customers are billed correctly for services offered by performing routine audits.
- Manual invoicing as required.
- Providing merchant invoice and credit memos copies on request.
- Assist with other accounting and finance functions as needed.
SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes user-friendly tools and exceptional 24/7 customer service. The company's goal is to empower small businesses by streamlining payment processes and improving customer interactions, ultimately driving their growth.
Company Size
1,001-5,000
Company Stage
Series F
Total Funding
$890M
Headquarters
San Francisco, California
Founded
2010
Simplify's Take
What believers are saying
- SpotOn's recognition in Fast Company's list highlights its leadership in restaurant technology.
- The appointment of Lambert Walsh as CCO strengthens customer service and support.
- SpotOn's flexible hardware solutions help restaurants manage rising costs effectively.
What critics are saying
- Increased competition from AI-driven marketing tools challenges SpotOn's Marketing Assist app.
- Rapid evolution of AI in payment processing could outpace SpotOn's technological capabilities.
- Emerging payment platforms with lower fees threaten SpotOn's transaction fee model.
What makes SpotOn unique
- SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
- The company provides 24/7 exceptional customer service, enhancing its competitive edge.
- SpotOn's innovative AI-enabled marketing tools streamline restaurant marketing processes.
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Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, holiday and sick time
Headspace membership
Home office equipment
Monthly cell phone and internet stipend
Unlimited access to virtual audio and visual workouts
Subscription to Linkedin Learning
Tuition reimbursement
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%SpotOn's latest report highlights economic pressures, pricing struggles, and funding challenges—and the strategies restaurants can use to thrive in a changing market.SAN FRANCISCO, March 3, 2025 /PRNewswire/ -- SpotOn, a leading software and payments partner for restaurants and small businesses, today unveiled its 2025 Restaurant Business Report, revealing the financial challenges restaurant operators face and the opportunities to strengthen their businesses. While economic pressures persist, the report highlights that with the right tools and insights, operators can take control of their financial future in 2025 to strengthen profitability and position their businesses for long-term success.SpotOn 2025 Restaurant Business Report Outlines the Financial Gaps and Opportunities for Growth in Restaurants SpotOn 2025 Restaurant Business Report Outlines the Financial Gaps and Opportunities for Growth in RestaurantsSpotOn worked with Penta to conduct a nationwide survey of 200 independent and chain restaurant operators to better understand the state of financial literacy among US operators in major markets including including Seattle, San Francisco, Los Angeles, Dallas, St. Louis, Chicago, New York, Pittsburgh, Washington DC, Miami, Denver, and Detroit.Key Findings from the 2025 SpotOn Financial Literacy ReportEconomic Pressures Are Rising : 93% of operators are concerned about the impact of rising interest rates on their business, while nearly 1 in 3 worry about financial stability in 2025. Independent operators feel the squeeze the most.: 93% of operators are concerned about the impact of rising interest rates on their business, while nearly 1 in 3 worry about financial stability in 2025. Independent operators feel the squeeze the most. Financial Systems Need an Overhaul : While 99% of operators agree that strong financial management is critical, 84% say their current systems need improvement, and nearly half admit they should spend more time on financial tracking but struggle to do so.: While 99% of operators agree that strong financial management is critical, 84% say their current systems need improvement, and nearly half admit they should spend more time on financial tracking but struggle to do so
SpotOn worked with Penta to conduct a nationwide survey of 200 independent and chain restaurant operators to better understand the state of financial literacy among US operators in major markets including including Seattle, San Francisco, Los Angeles, Dallas, St. Louis, Chicago, New York, Pittsburgh, Washington DC, Miami, Denver, and Detroit.
Photo by Elevate on UnsplashFor restaurants, efficient staff scheduling is not merely a logistical task but a critical component that directly influences their success. Effective scheduling ensures that the correct number of staff with appropriate skills are available at the proper times, aligning workforce capacity with customer demand. This alignment is essential for maintaining high service standards, controlling labor costs, and complying with labor regulations. Moreover, well-structured schedules contribute to employee satisfaction by providing clarity and predictability, reducing turnover rates, and enhancing overall morale. In an environment where operational efficiency and customer satisfaction are paramount, efficient staff scheduling through reliable employee scheduling software is a strategic imperative for restaurant owners and managers. The Challenges of Staff Scheduling in RestaurantsEffective staff scheduling in restaurants involves more than just filling shifts. Managers must consider various factors:Compliance with labor lawsRestaurants must adhere to federal and state labor regulations, including minimum wage laws, overtime provisions, and mandated break periods. Non-compliance can result in legal penalties and significant damage to the establishment’s reputation.Managing part-time workersPart-time employees often have varying availability, making it challenging to create consistent schedules that meet the business’s needs and employee preferences.Ensuring customer satisfactionUnderstaffing can lead to poor customer service, whereas overstaffing increases labor costs. Finding the right labor balance is crucial to maintaining service quality and profitability.Leveraging Technology for Efficient OperationsAdvancements in technology offer solutions to these challenges
Restaurants will rely on data-driven insights, AI, and redefined technology solutions to maximize profits, adapt to trends, and reclaim guest relationshipsSAN FRANCISCO, Dec. 3, 2024 /PRNewswire/ -- As the restaurant industry continues to face mounting pressures from rising costs, shifting consumer behaviors and sentiment, and the growing complexity of technology, SpotOn, a leading restaurant software and payments provider, reveals its 2025 predictions for independent restaurants. In the year ahead, operators will need to rethink their approach to technology, using it strategically to manage costs, improve efficiency, and stay ahead of industry challenges
Leading software and payments company strengthens its C-Suite to drive growth and customer success with addition of Chief Customer Officer and Chief People OfficerSAN FRANCISCO, Nov. 8, 2024 /PRNewswire/ -- SpotOn, a leading software and payments provider, is pleased to announce the appointment of Lambert Walsh as Chief Customer Officer (CCO) and Sarah Ekstrom as Chief People Officer (CPO). These strategic hires reflect SpotOn's commitment to delivering exceptional customer experiences and investing in talent development to support the company's next phase of growth