Field Service Technician

SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Buffalo, NY area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe.  

Responsibilities:

• Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
• Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management.
• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
• Adhere to all CBP and SAIC IT Security, physical security, and operations security policies.
• Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
• Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday.
• Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public. 

Requirements:

• Travel to U.S. Customs Ports of Entry and Border Patrol locations in the Buffalo, Northern NY and Vermont Border locations.  
• Daily area of coverage could include sites up to 150 miles from home base.  
• Ability to drive daily to job sites up to 150 miles away.
• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.
• Mileage and all approved travel expenses will be reimbursed at the prevailing government rate.
• Reliable transportation with insurance.  
• Substantial toolkit to support installation and maintenance activities will be provided.
• Currently residing in the greater Buffalo, NY area.
• Current holder of a DHS Public Trust clearance or the ability to obtain one.  Note: Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.
• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficient in Microsoft Word and Excel with ability to write reports.
• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
• Understands basic electrical wiring principles (low voltage only). Technically proficient with signal cabling such as CAT 6 to include testing and termination.  
• Understanding of multimode fiber installation and troubleshooting is a major desired skill.

EDUCATION AND EXPERIENCE:

• Bachelor's and 2 years of experience required. Six years of experience as a Field Service Technician or Equipment Installation Technician preferred.
• Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust clearance prior to starting.

BI REQUIREMENT:

• Current holder of a DHS Public Trust clearance or the ability to obtain one.  
• Note: Employment will be contingent upon having/obtaining a DHS Public Trust clearance prior to starting.