Implementation Services Consultant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What a Consultant, Implementation Services does at Visa:

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. 

Why this is important to Visa:     

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of:

Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.

Key Responsibilities:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded

• Support our Advisory Services opportunities to lead and execute high quality deliveries requiring end to end program management covering cross-functional workstreams.

• Partner with clients to analyze business and technical requirements across Visa products and solutions (including APIs), and design effective implementation strategies

• Build and maintain strong, trusted relationships with clients and internal and external stakeholders, leveraging effective engagement, relationship management, and collaborative stakeholder management skills to drive successful business outcomes.

• Be able to communicate complex, technical concepts in a focused and well-organized manner 

• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 

• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 

• Orientation towards quality enhancement and continuous improvement by proactively identifying opportunities and implementing scalable, data-driven and/or automation-enabled solutions to improve service quality and efficiency.

• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications

• Represent client system and operational requirements to internal Visa organizations

• Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture

• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 

• Own end-to-end delivery of agreed objectives, proactively managing priorities and workflow; take initiative to identify and resolve issues independently, ensuring timely and high-quality delivery of commitments.

• Assume appropriate decision-making authorities to ensure flawless execution of project objectives 

• Coordinate internal Visa resources to ensure delivery on commitments

• This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

• Bachelor’s Degree or equivalent qualification

• Minimum of 8+ years’ experience in a customer support role in financial services, payment card, software, or information services

• Strong experience with API implementations and web-based technology such as HTML, web-based service APIs, JSON.

• Ability to successfully manage competing priorities while serving as a positive influence across the organization

• Excellent program and project management skills

• Excellent verbal, written, presentation and interpersonal skills.

• Demonstrated ability to articulate complex technical terms or processes into business language 

What will also help:      

• Prior experience in advisory/customer support/sales service roles, ideally within the Payments or SaaS industry

• Previous experience in roles such Software Development, or Technical Support is a plus.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.