Groups & Events Sales Coordinator

POSITION SUMMARY

The selected candidate will join the Groups & Events Team, supporting the department in the planning and coordination of events and group bookings from both a commercial and operational perspective, helping to deliver high-quality service and memorable experiences for our guests.

Main Responsibilities

• Liaise with clients regarding the sale and planning of conferences, meetings, and banquets.
• Manage negotiations with clients to maximize business opportunities and profitability.
• Prepare contracts and all event-related documentation, ensuring timely follow-up and management of proposal deadlines.
• Create operational documents, including BEOs (Banquet Event Orders), event schedules, and room layouts.
• Manage hotel systems such as Opera and Sales & Catering.
• Collaborate with internal departments (F&B, Sales, Front Office, Housekeeping) to ensure seamless event execution and effective communication.
• Coordinate external suppliers involved in event operations, ensuring timely delivery of services.
• Welcome clients during events and provide on-site operational support.
• Monitor event setups and ensure compliance with hotel standards.
• Assist in handling last-minute requests and resolving operational issues.
• Maintain databases, reports, and administrative records for the department.
• Participate in site inspections and pre-event briefings.
• Follow all company policies and procedures, ensuring compliance with administrative, operational, and service standards.
• Communicate effectively with the Event Manager and other team members to ensure proper workload distribution and coordination.

Preferred Qualifications

• Degree or educational background in Hospitality Management, Event Management, Tourism, or a related field.
• Strong communication and teamwork skills.
• Problem-solving mindset and operational flexibility.
• Excellent command of the English language.
• Proficiency in Microsoft Office; knowledge of hospitality management systems is an advantage.
• Previous experience in a similar role of at least one year