Probate Specialist

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Please note: This position is onsite in Grand Rapids, Michigan CANNOT be Remote.

GENERAL FUNCTION: Under moderate supervision, collects and documents accounts involving: Bankruptcy, Deceased Estates, non-probated Deceased Estates, and Life or Disability Insurance claims. Reviews, monitors, and ensures timely handling of all consumer loans, lines, and credit cards in a chapter 7, 11, 12 or 13 bankruptcy status from receipt of notice through final court clearance.

In accordance with departmental and legal guidelines, meets deadlines ensuring attainment of company goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Initiates internal bankruptcy processes and procedures for new bankruptcy filings

• Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment.

•  Submit claims to courts for inclusion in the estate and probate process.

• Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries.

• Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level.

• Identify and escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program 

• Conducts research including but not limited to: title searches, , statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions.

• Responsible for entering client information and account status updates via the  appropriate Bank systems to ensure accuracy of information and bank compliance with bankruptcy regulations.

• Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks

• Advises outside vendor to proceed with litigation on escalated issues, when evidenced necessary

• Additional responsibilities as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma required.

• Minimum one year customer service, bankruptcy, or probate related field in a call center

• Strong analytical, organizational, and detail orientation.

• Ability to prioritize and manage multiple tasks in a fast-paced team environment.

• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.

• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.

• Strong oral and written communication skills

• Ability to meet department commitments with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, and overall job performance

#LI-EG1

Probate Specialist--Onsite Grand Rapids

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.