Child Support Services Agent Supervisor

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Job Title:  

Child Support Services Agent Supervisor

Agency:

Department of Human Services

Job Requisition ID:

JR0000007659

Shift:

Day (United States of America)

Compensation Details:

$51,880.00

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. 

Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent Supervisor, this position will report to the Manager, Child Support Services.

This position is located in Atlanta, GA (Fulton County)

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s). 

Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities: 

• Manages casework functions within the Child Support Services office or unit.
• Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operation of unit.
• Coordinates and participates in local and statewide projects, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

Preferred Skills/Qualifications 

• High school diploma/GED and five (5) years of direct job-related experience, which includes two (2) years in a lead worker, team leader, or supervisory role.

-or-

• Two (2) years of experience at the lower-level Child Support Services Agent 3 (SST062)

-or-

• One (1) year of experience at the lower-level Child Support Services Agent 4 (SST063) or position equivalent.

Additional Information: 

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov 

Employment Information: 

• DHS is an equal opportunity employer. 

• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. 

• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [email protected]. 

• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. 

• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). 

• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. 

• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. 

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. 

This position is subject to close at any time once a satisfactory applicant pool has been identified. 

Minimum Qualifications:

High school diploma/GED and five (5) years of direct job-related experience, which includes two (2) years in a lead worker, team leader, or supervisory role; or two (2) years of experience at the lower level Child Support Svcs Agent 3 (SST062); or one (1) year of experience at the lower level Child Support Svcs Agent 4 (SST063) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.