Ocean Export Agent

Job Description

Scope of Position: 

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department. 

Key Duties and Responsibilities: 

• Ensure smooth and timely shipment process flow 
• Ensure accurate and timely data entry into our operational system based on defined metrics 
• Track and trace shipments 
• Provide proactive and clear communication to internal and external customers 
• Ensure accurate and timely client billing, including dispute resolution  
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met 
• Ensure compliance to company policies and external regulations 
• Complete cross training in order to support team coverage   
• Professionally represent Expeditors to our customers, service providers, and government agencies 

Expectations: 

• Continually identify areas to improve efficiency 
• Embrace and adopt technology to optimize their ability to complete their work 
• Achieve standard of 52 hours training per year, including all mandatory trainings 
• Drive and develop customer relationship in order to exceed their expectations  
• Have a sense of urgency, be willing to help by offering solutions 

***MUST BE LOCAL***

Shift: Monday to Friday - 8am to 5pm PST

Qualifications

• Have knowledge and/or prior experience of industry specific qualifications
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Pro-active, strong organizational skills 
• Good computer skills (Excel, Word, PowerPoint)

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

 Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills. 
   

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected Hourly Range: $24.00 – $30.00 

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.