Manager – Product Management

Job Description

Responsibilities

• Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience
• Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs
• Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
• Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
• Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
• Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
• Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities
• Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
• Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
• Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
• Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders

Knowledge and Experience

• 5+ years of mortgage servicing, product management, business analysis or operations transformation experience
• Strong understanding of end-to-end mortgage servicing processes and servicing operations
• Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
• Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation
• Experience developing product strategies and roadmaps from concept through delivery
• Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
• Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams

Preferred Knowledge and Experience

• Deep familiarity with MSP and related servicing processes
• Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives
• Understanding of client servicing operating models and common manual workarounds performed outside core systems
• Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.