Depaul

Provides compassionate, person-centered housing and services

Senior Service Manager - Homeless Sector

Social & Community ServicesPosted on Nov 13

Full-timeDublin, Ireland€67.7k /yr

About the Job

Requirements

A relevant third-level qualification in management or business development-related studies is required.
At least three years of management experience in the voluntary sector is required; experience in residential, community homelessness, or housing settings is preferred.
Five years of experience working with marginalised groups is required; homeless-sector experience is desirable.
Three years of multi-site or multi-project management experience is required.
One year of experience managing projects with complex risk is required.
Extensive experience developing and writing organisational papers and proposals, including policy position papers, business cases, and tender documents, is required.
An understanding of why people become homeless and the issues they face, particularly substance misuse and mental health issues, is required.
Extensive experience managing staff teams, including off-site management, is required.
Experience supervising staff at management level is required.
Experience in budget management and annual planning in accordance with budget is required.
Knowledge of health and safety legislation and policy, and their implementation in the workplace, is required.
Knowledge of statutory and voluntary sector strategies and resources available to homeless and housing services is required.
Knowledge of performance management, particularly in relation to off-site line management, is required.
A track record of motivating staff, ideally through a difficult start-up or period of change, is required.
The ability to communicate verbally and in writing and produce clear reports and letters on complex issues is required.
Computer literacy is required.
The ability to run effective meetings and use negotiating skills is required.
The ability to act calmly and professionally in emergencies, work under pressure, and manage stress effectively is required.
The ability to communicate on organisational matters with clients, public officials, trustees, and staff is required.
The ability to liaise with agencies and advocate for the client group where necessary is required.
The ability to work within and develop quality standards in homeless services is required.
The ability to establish and maintain efficient information-recording systems and analyse basic statistics into reports is required.
The ability to understand and communicate qualitative and quantitative evidence-based data is required.
The ability to work flexibly and attend evening meetings and conferences as required is required.
The ability to participate in the senior services on-call rota is required.
The ability to work and travel in the Republic of Ireland and Northern Ireland, including overnight stays in either jurisdiction, is required.
The ability to maintain accurate electronic and hard-copy filing systems is required.

Responsibilities

Develop the efficiency and effectiveness of services.
Work with the Senior Services Team to improve service quality in the Republic of Ireland and Northern Ireland, introduce quality frameworks with the Director of Services and Development, and ensure standards are met.
Provide line-management supervision as agreed, and identify and meet staff training and development needs.
Provide supervision to additional managers reporting to the post on infrastructure reviews.
Oversee recruitment, induction, probationary assessments, and appraisals for managers reporting to the post.
Participate in recruitment, probationary assessments, and annual appraisals for staff in managed projects, ensure effective staff management, and build staff-team capacity.
Work with the People and Organisation Development team and address disciplinary, grievance, and other individual or collective staffing matters in managed projects as necessary.
Ensure managers receive regular in-house and external leadership training.
Promote and ensure meaningful service-user involvement in services.
Maintain communication within the project management team and lead effective monthly or as-needed project management meetings.
Attend and facilitate or chair regional meetings as required, and support project staff meetings and review days.
Help prepare and monitor annual plans for individual services, establish project targets and objectives, and coordinate these with the Republic of Ireland services annual plan alongside the Director of Services and Development.
Ensure services are reviewed regularly and projects meet their aims and objectives.
Develop strategic plans for specific services in the Republic of Ireland and, where needed, local strategic vision documents with local management teams for senior-management approval.
Monitor projects and review outcomes; develop information-recording and statistical systems to meet client-group and stakeholder needs.
Monitor and analyse service incidents and trends.
Identify development opportunities with the Director of Services and Development, support organisational strategic development aims, and prepare operational documents for new projects under the post's responsibility.
Develop local service-delivery policy and good practice for managed projects and contribute to policy and practice development across the services department.
Monitor policy and service developments affecting Depaul services across Ireland and work in partnership with other services in the Republic of Ireland.
Conduct project appraisals and audits, report findings to the Director of Services and Development or senior management, and ensure recommendations are implemented.
Bring new projects into management in line with the organisational development plan and approvals, working with the Director of Services and Development, senior management, and the relevant Senior Services Manager.
Chair project development management meetings as required.
Set appropriate budgets for new projects with the Directors of Finance and Risk, ensure budgets are managed appropriately, and contribute to consultation on feasible budget levels.
Work with the CEO and Senior Management Team on a strategic and operational development plan, an individual work plan, and clear outcomes.
Support the identification of new development opportunities in line with the organisational development plan.
Develop service delivery and good practice for specific development projects.
Ensure development projects meet statutory and best-practice operational health and safety requirements.
Participate in Depaul's annual project appraisal and audit process.
Attend Senior Services Team meetings to support planning and implementation of the senior services plan, and attend quarterly project manager group meetings.
Attend the Senior Leadership Group, report on projects, and contribute to organisational strategic planning and management.
Lead grant and funding or tender applications for assigned projects with the services, fundraising, and finance departments.
Lead or participate in research needs analyses and information-gathering exercises as directed by the organisational development plan.
Lead assigned people projects that contribute to service delivery and development.
Prepare risk analyses for new initiatives with the Director of Services, including assessment of financial exposure with the Director of Finance where needed.
Keep the Senior Leadership Group informed of significant development changes, particularly those that could harm the organisation, and advise on remedial action.
Maintain close communication and work on project issues with Senior Services Managers in the Republic of Ireland and Northern Ireland.
Attend Board meetings, Board subcommittees, project managers meetings, senior management meetings, and other internal meetings as required.
Work with the Director of Services and Development on homeless-sector developments and promote a continuum-of-care approach aligned with sector priorities.
Represent Depaul externally with voluntary agencies, statutory partners, and funders as agreed with the Director of Services and Development.
Attend key Republic of Ireland homeless-sector forums, meetings, and initiatives that promote improved service provision, including care and case management, specialist homeless groups, and addiction-sector initiatives.
Follow Depaul's financial regulations.
Ensure project budgets are set appropriately and managers operate within budget, using monthly management accounts for direction.
Ensure sound financial systems in local services.
Maintain and develop project-level relationships with funders and identify opportunities to develop relationships across Depaul's services.
Explore future funding opportunities and develop services with the Director of Services and Development.
Maintain an understanding of Depaul's organisational, financial, and sustainability issues.
Report monthly to the Director of Services and Development when required.
Provide quarterly written qualitative and quantitative information to the Director of Services and Development for reports to the Service and Development Committee.
Work with the Fundraising and Communications Department on its strategic and operational plan, particularly on specific project issues.
Report on services at the Services Department team and contribute to strategic planning and management with project group managers.
Manage and coordinate the 24/7 on-call managers rota.
Participate and report to the Senior Leadership Group with the Director of Services and Development.
Attend Services Department meetings, Project Group Managers meetings, and other internal meetings as required.
Develop the role with the line manager to ensure tasks are effective and aligned with Depaul's strategic aims and objectives.
Attend internal and external meetings, training events, and conferences, and make presentations or other contributions as needed.
Participate in regular supervision and annual appraisal and identify personal job-related development and training needs.
Ensure Depaul policies and procedures are followed, particularly those concerning health and safety, code of practice, and confidentiality.
Contribute to implementing Depaul's Diversity and Equality Policy in the organisation and its work with service users.
Perform the role professionally and to a high standard in accordance with Depaul's aims, values, and ethos.
Undertake other duties commensurate with the role.
Work hours and undertake duties appropriate to the post's requirements.
Respond to emergency situations as agreed with the Director of Services and Development.
Participate in the senior on-call system under the on-call policy.
Travel as required, including occasional overnight stays.
Assist colleagues in other Central Office areas as needed and cooperate with the IT department.
Adapt work practices as technology, regulations, and sector developments change.

Desired Qualifications

Experience in a residential or community homelessness-based setting or housing setting is preferred.
Homeless-sector experience working with marginalised groups is desirable.
A track record of motivating staff through a difficult start-up or period of change is ideally desired.

Senior Services Manager

Dublin City Centre

Reporting to: Director of Services

Hybrid working with travel to regional services

Salary: €67,652.00 / annum

Hours: 35 hours per week

Scope of Responsibility:

This role entails operational responsibility for Depaul Ireland’s ROI services. This person will possess an insight into the strategic and operational issues required to operate services within a low threshold environment. The post holder would have line management responsibility for key members of the management team and would, and as part of the Services department team ensure that Depaul Ireland remains responsive to the needs of marginalised individuals and communities.

Key Areas of Responsibility:

To develop the efficiency and effectiveness of the services.
To take a lead role in conjunction with the Senior Services Team to develop the quality of services within ROI/NI. In Conjunction with the Director of Services and Development to introduce quality frameworks and ensure standards are met.
To undertake line management supervision where appropriate and as agreed within the Services department. Including ensuring their training and development needs are identified and met.
To ensure or deliver supervision to additional Managers that may report to this post on infrastructure reviews.
To be responsible, oversee and ensure good quality for the recruitment, induction, probationary assessments and appraisals of all Managers who report to this post.
To be involved in the recruitment, probationary assessments and annual appraisals of staff working within the projects managed by this post, ensuring that staff are being managed effectively. To capacity build, staff teams.
To work closely with the People & Organisation Development team in achieving organizational aims. To be involved in dealing with disciplinary, grievances and any other individual or collective staffing matters which may arise in the projects, as necessary.
To ensure managers are up-skilled in terms of leadership on a regular basis through both in house and external training.
To promote and ensure there is a high level of service user involvement in the services we provide.
Ensure that there is excellent communication within the project management team and develop and lead the effective running of project management meetings on a monthly basis, or as required.
To attend and, when required, to facilitate / chair regional meetings, attend and support projects' staff meetings and review days, as appropriate.

Monitoring and Review

To be closely involved in drawing up and monitoring of Annual Plans, for individual services, establishing targets and objectives for different projects and in conjunction with the Director of Services and Development co-ordinate this with the Services ROI annual plan.
To ensure there is service review on a regular basis ensuring projects are meeting their aims and objectives.
To develop and promote strategic planning for specific services in ROI and where required develop local strategic vision documents in conjunction with local management teams. These would then go for approval to senior management team.
To ensure projects are monitored and outcomes are reviewed. To further develop information recording and statistical system in conjunction with needs of each client group and the requirements of service stakeholders.
To monitor and analyse incidents and trends within services.
In conjunction with the Director of Services and Development, identify new areas of development for Depaul and to assist in the achievement of the organisational strategic development aims. To draw up operational documents for any new project the post holder will be responsible for.

Policy and Project Development

To develop local service delivery policy and good practice in the running of projects, which are managed by this, post and contribute to this development for Depaul's services department as a whole.
In conjunction with the Director of Service and Development to be cognizant of any policy or service development that may impact on Depaul services across Ireland, to work in strong partnership with other services in ROI.
To carry out project appraisals/audits for any Depaul projects and report the findings to the Director of Services and Development and/or Senior Management Team/Group. To ensure that recommendations for improvements are carried out.
To bring new projects into management consistent with the organisational development plan, led by the CEO and agreed with the Director of Services and Development and the wider senior management team and in conjunction with the respective Senior Services Manager.
To chair specific project development management meetings as required.
In conjunction with the Directors of Finance and Risk ensure that new project budgets are set at appropriate levels and that budgets are managed appropriately and to contribute to the consultative work necessary in order to arrive at feasible budgetary levels.
Led by the CEO and in conjunction with the Senior Management team to arrive at a strategic and operational development plan and individual work plan and to arrive at a clear set of outcomes.
Led by the CEO and consistent with the organisational development plan to assist in identifying new areas of development for Depaul.
In relation to specific development projects to develop service delivery and good practice in the running of projects.
To ensure that any development project fulfils all statutory and best practice requirements in relation to operational health and safety.
To participate in the DPI annual project appraisals/ audits process for any Depaul Projects.

Special Responsibilities

To attend the Senior Service team meetings to assist in the planning and implementation of the senior services plan. To attend the quarterly project manager group meeting.
To attend the Senior Leadership Group (SLG), to report on projects and contribute to the strategic planning and management of the organisation as a whole.
On specific projects determined by the organisational development plan to take a role in conjunction with the services, fundraising and finance departments to project lead grant and funding/tender applications.
To project lead or participate in research needs analysis exercises or information gathering processes as determined by the organisational development plan.
To lead on specific people projects which contribute to overall service delivery and development.
In conjunction with the Director of Services to produce a risk analysis for any new initiative or scheme. This may involve an assessment of financial exposure or risk in conjunction with the Director of Finance.
To ensure that the Senior Leadership Group (SLG) are kept informed of any significant changes to a development, particularly those which might be damaging to the organisation, and are advised on appropriate remedial action.
To work in close liaison and develop excellent lines of communication with the Senior Services Managers in ROI and NI.
To work in conjunction with these managers on specific project issues.
To attend, as required, Board meetings, Sub committees of the Board, Project Managers meetings, Senior Management Group meetings, and other internal meetings as appropriate.

Sector Based Working

To work with the Director of Services and Development on homeless sector developments and promote a continuum of care approach within our services that is reflective of sector priorities.
To represent Depaul externally with a wide range of other voluntary agencies, statutory partners and other funders as agreed with the Director of Services and Development.
To attend key forums, meetings and initiatives within the ROI homeless sector that promote enhanced service provision to our client group including care and case management, specialist homeless groups and the addiction sector.

Finance

To abide by Depaul's Financial Regulations.
To ensure that the projects' budgets are set at appropriate levels and that Managers work within their budgets and take direction from the monthly management accounts.
To ensure there are is good standards around financial systems within local services
To ensure relationships with funders at project levels are maintained and developed. To cases opportunities to develop these relationships further across the diverse services within Depaul.
To ensure opportunities for future funding are explored and to work in partnership with Director of Services and Development in developing services into the future.
To have full appreciation of Depaul’s organizational, financial and sustainability issues.

Special Responsibilities

To report on a monthly basis to the Director of Services and Development when required.
To provide written qualitative and quantitative information on a quarterly basis to the Director of Services and Development which would inform reports to the Service and development committee.
To work with the Fundraising and Communications Department on its strategic and operational plan, particularly in relation to specific project issues.
To attend the Service department team to report on services in conjunction with the project group managers and to contribute to the strategic planning and management of the services department.
To manage and co-ordinate the 24/7 on call managers rota.
To participate in and report to the Senior Leadership Group in conjunction with the Director of Services and Development.
To attend, as required, Service department meetings, Project Group Managers meetings, and other internal meetings as appropriate.

General Responsibilities

In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul.
To participate in internal/external meetings as required, and attend training events, conferences, making presentations and other contributions as necessary.
To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
To ensure that all Depaul policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
To contribute to the effective implementation of Depaul’s Diversity and Equality Policy as it affects both Depaul and its work with service users.
To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of Depaul.
Undertake any other duties that may be required which are commensurate with the role.

Other Responsibilities

To undertake duties and working hours appropriate to the requirements of the post.
To deal with any emergency situation which may arise at any time, as agreed with the Director of Services and Development.
To be part of a senior on call system in line with the 'on call' policy.

Flexibility

You may be asked to perform other duties which are not included above but which are relevant to your area of work. In addition, you may be asked to help out colleagues in other Central Office areas from time to time and to cooperate fully with the IT department.
As a result of technological advancement, regulatory changes and sectorial developments, the Depaul workplace will continue to change over time, with new systems and new work practices being introduced as needed.
Your duties will evolve over time as the needs of the organisation and the environment in which it is operating evolves.
In addition, your duties may evolve in line with your own development in your role.
Your work will require travel and occasional overnight stays.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Person Requirements:

Relevant 3rd level qualification in management or Business Development related studies.
At least 3 years management experience in the voluntary sector, preferably in a residential or community homelessness based setting or housing setting.
Five years’ experience of work with marginalised groups, desirably within the homeless sector.
Three years' experience of multi-site or multi project management.
One year experience of managing projects with complex risk.
Extensive experience of developing and writing organisational papers and proposals which may include policy positions papers, business cases , tender documents.
An understanding of why people become homeless and the issues they present with, particularly in relation to substance misuse and mental health issues.
Extensive experience of managing Staff teams including off site management.
Experience of supervising staff at management level.
Experience of Budget Management and Year Planning in accordance with budget.
Knowledge of Health and Safety legislation and policy and the incorporation/ implementation of both within the working environment.
Knowledge of the statutory and voluntary sector strategies and the resources available to homeless and housing services.
A knowledge of performance management, particularly where this relates to offsite line management.
Qualities of leadership, evidenced through a track record of successfully motivating staff, ideally through a difficult period of start-up or change.
Able to communicate effectively both verbally and in writing and to produce clear written reports and letters on complex issues. The post requires computer literacy.
Ability to run effective meetings and use negotiating skills.
Ability to act calmly and professionally in emergencies, to work under pressure and effectively manage stress.
Able to communicate with the full range of the Depaul’s stakeholders (clients, public officials, trustees, staff) on organisational matters.
Ability to liaise effectively with these agencies and advocate on behalf of the client group where necessary.
Ability to work within and develop Quality standards within homeless services.
Ability to establish and maintain an efficient information recording systems and to analyse basic statistics into report form.
An ability to understand and communicate evidence based qualitative and quantitative data.

Other Contractual

Ability to work flexibly within the role and attend evening meetings and conferences as appropriate to the needs of the job.
Ability to take a role in the senior Services On call rota.
Ability to work and travel in Republic of Ireland and Northern Ireland and spend overnight stays in either jurisdiction.
While the line manager is specified above, this does not preclude higher level grades from directing or reviewing work or setting dotted line collaborative working relationships between same or different level positions.
All tasks should be completed in an accurate manner and supported by a clear electronic and hard copy filing system.

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

Click Here to Review our Privacy Notice for Employees in ROI

EQUAL OPPORTUNITIES:
Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

If you choose to work for Depaul we offer:

Our Benefits

Annual Leave Up to 3 years' service: 25 days per year
3 years' up to 5 years' service: 27 days per year
Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
10 public holidays each year with Good Friday as discretionary day. Day off and day pay for Christmas Day,
St.Stephen's Day, and New Year's Day worked for shift workers.
Non-Shift Workers: Paid day off on public holidays.
Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
Pension Matched by the employer
Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
Life Assurance Four times salary
Maternity /Adoptive Leave 18 weeks full pay
Paternity Leave 2 weeks full pay
Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid

About the Company

Depaul

Provides compassionate, person-centered housing and services

Depaul provides housing and supportive services to people in need, focusing on compassionate, person-centered care. Its offerings combine stable housing with tailored supports such as case management, counseling, and employment assistance to help individuals address housing, health, and social needs. This approach helps clients achieve lasting change and greater stability rather than just short-term shelter. Depaul differentiates itself by prioritizing individualized, humane support and a holistic view of each person’s path to stability, rather than offering generic programs. The company’s goal is to create a foundation for lasting change by delivering housing options paired with services that empower people to improve their lives.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Town of Gates, New York
Founded: 1958

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