Netcare

Integrated private healthcare services provider

Ward Administrator

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeSouth AfricaNo salary listedIn-person

About the Job

Requirements

Grade 12 or equivalent NQF Level 4 qualification.
2–3 years of experience in an administration position.
Computer literacy.
Consult the employer for reasonable accommodation if a physical or psychological limitation may impair the ability to perform the job functions.

Responsibilities

Coordinate secretarial and administrative work in the Theatre.
Receive representatives, visitors, and doctors in the Theatre and make them feel welcome.
Assist data capturers with problem-solving error logs on MoBit.
Assist Theatre staff and the Unit Manager with assigned duties.
Answer telephone calls in a friendly and professional manner and take messages for staff, patients, and doctors.
Document bed bookings from Bed Booking Clerks and allocate beds to new patients in the ward.
Admit patients into the ward, ensure new admissions appear on the patient name board with theatre time and date, and update the board when patients arrive.
Welcome patients, accompany them to their rooms, ensure they receive a ward information form, and place patient stickers in the Ward Admission Register.
Check that each patient is in the correct room and bed, correlating SAP, CareON, and IMT records.
Arrange transfers with the sending or receiving ward, ensure transfer forms are completed and filed where applicable, obtain bed and unit information for interfaculty transfers, inform relevant nursing staff, confirm transfer completion in CareON, notify doctors and patients’ families, and update transfers on SAP promptly.
Inform patients’ families of discharges when requested, ensure discharges are recorded promptly in SAP and completed in CareON, complete discharge files accurately and send them to billings, and assist nursing staff with follow-up appointments.
Assist with ward staff shift planning when required, schedule nursing staff hours and edit time cards in Kronos, communicate new memorandums, update the internal communication book and unit-specific digital group, transcribe off duties to the staff allocation book, and take minutes of staff meetings.
Assist the Unit Manager with stock-related issues, capture manual charge sheets when required, support stock management in the Stock Controller’s absence, coordinate with the allocated Stock Controller to maintain optimum stock levels, and ensure required stationery and ward stock levels.
Maintain customer care with ward stakeholders and capture required data in SAP.
Keep the patient name board updated, conduct daily hospitality and FAD rounds, and provide feedback to the Unit Manager.
Check that TVs and bells are working and provide feedback to the Unit Manager; ensure flowers are delivered to patients.
Complete and log job cards promptly and follow up on completion.
Keep the nurses’ station and ward reception area neat and tidy, keep the CareON charging station clean, and assist the Unit Manager or Shift Leader with control of the iPads.
Capture patient statistics and update IMT daily by merging patient information, loading and stopping devices, and checking and loading CRE and MRSA information.
Update patient information in CareON and the death register in SharePoint, and assist with linen control.
Take responsibility for personal and professional development and keep up to date with Netcare policies and procedures.
Uphold Netcare’s values and service standards by demonstrating respect, identity, dignity, care, compassion, appreciation, and diversity in interactions with patients, families, colleagues, and healthcare partners.

Desired Qualifications

A Business Administration and/or Secretarial qualification.
Knowledge of SAP IS-H.

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The incumbent will be responsible for the co-ordination of all secretarial and administration work in the Theatre. The Theatre Administrator is also responsible for receiving all Representatives, visitors, and doctors in the Theatre and to make them feel welcome. The incumbent is further responsible for assisting data captures with problem solving of error logs on MoBit. The incumbent will further be required to assist the Theatre staff and the Unit Manager with assigned duties.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Telephone Etiquette

Answers the telephone in a friendly and professional manner.
Takes messages for staff, patients and doctors.

Bed Bookings

Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward.
Admit the patient into the ward.
Ensure all new admissions are on the patients name board with the time and date of theatre.
Update patient board when patient arrives

Admissions

Welcome the patient.
Accompany the patient to his/her room
Ensure the patient receives a ward information form.
Place patient stickers in the Ward Admission Register.
Clinical work station must be accurate-check that the patient is in the correct room and bed. Correlate SAP, CareON and IMT( Correct patient in correct bed)

Transfers

Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
Ensure the transfer form has been completed by the relevant nurse and filed in the patients file- (Non-CareON hospitals)
Obtain a bed number and unit and hospital for any interfaculty transfer
Inform and confirm the relevant nursing staff about the transfer arrangement. Ensure that Transfer process has been completed on CareON by the relevant nursing staff.
Ensure the doctor and the patients families are informed of the transfer.
Ensure ward transfer are done timeously on SAP.

Discharges

Inform the patients’ family of discharge when requested.
Ensure the patient is discharged timeously on SAP.
Ensure that discharge process has been completed on CareON by the relevant nursing staff.
Ensure discharge files are accurately completed and sent to billings.
Assist Nursing Staff to make follow up appointments for the discharged patient.

Ward Staff Administration

Assist with staff shift planning in the ward if required.
Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
Ensure that the nursing staff are informed of new memorandums distributed by the business. Update internal communication book and unit specific digital group.
Transcribe off duties to staff allocation book.
Take minutes of staff meetings.

Stock Control

Assist the Unit manager with stock related issues.
Capture manual charge sheets when required.
Assist with management of stock in the absence of a Stock Controller. Work closely with the allocated stock controller to ensure optimum stock levels.
Ensure stock levels are at the required levels (stationery and ward stock).

General Tasks

Maintain excellent customer care with all ward stakeholders.
Capture required data onto SAP.
Ensure patient name board is kept updated.
Do daily hospitality rounds in unit.
Do daily FAD rounds in unit and provide feedback to Unit Manager.
Check that all TVs and bells are in working order and provide feedback to Unit Manger
Ensure the delivery of flowers to patients.
Complete job cards. Log job cards timeously and follow up on completion.
Ensure that the nurse’s station & ward reception area is neat and tidy at all times. Ensure CareON charging station is clean and assist the UM/Shift leader with the control of the IPADS
Ensure that patient statistics are captured.
Update IMT daily - IMT-Merge patient information, Load devices, Stop devices, Check and load CRE and MRSA info
Care ON-Update patient information
SharePoint-Update death register
Assist with linen control.

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

Assume responsibility for own personal and professional development.
Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

Grade 12 or equivalent NQF Level 4 Qualification.

Preferred

Business Administration and / or Secretarial Qualification.

WORK EXPERIENCE

Essential

2-3 years’ experience in administration position.

KNOWLEDGE

Essential

Computer literate.

Preferred

Knowledge of SAP IS-H is advantageous.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

At Netcare, our core value is care.
We care about the dignity of our patients and all members of the Netcare family.
We care about the participation of our people and our healthcare partners in everything that we do.
We care about the truth in all our actions.
We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

Respect - I always greet everyone to show my respect.
Identity - I always wear my name badge to show my identity.
Dignity - I always treat others with consideration and humility to uphold dignity
Care - I always act in the best interest of Netcare and others to show I care
Compassion - I always listen with empathy and respond with kind action to show my compassion
Appreciation - I always say thank you to show my appreciation.
Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.

About the Company

Netcare

Integrated private healthcare services provider

Netcare is a broad private healthcare group in South Africa that provides a full range of medical services across the care spectrum. Its offering includes world-class acute private hospital care, cancer care (radiosurgery, radiotherapy, chemotherapy, bone marrow transplant, robotic-assisted surgery), primary healthcare through Medicross, emergency medical services via Netcare 911, occupational health and employee wellness, mental health services through Akeso, affordable access solutions through NetcarePlus, and renal dialysis through National Renal Care. The company also trains emergency medical and nursing personnel. Netcare aims to improve healthcare by integrating digital systems to deliver seamless, connected care across its hospitals, clinics, EMS, and support services, with the goal of making high-quality private healthcare more accessible and efficient.

Company size: 10,001+
Company stage: IPO
Headquarters: Sandton, South Africa
Founded: 1996

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