Interoperability Support Engineer

About the Role

Are you passionate about technology, problem-solving, and making a meaningful impact?

Join Oracle Health as a Support Engineer and help support the technology that connects healthcare systems and enables efficient patient care.

As part of our Interoperability & Integration Support team, you will work with Oracle Health Millennium, an electronic health record (EHR) platform, investigating technical issues, troubleshooting system integrations, and supporting healthcare customers worldwide.

This opportunity is ideal for early-career professionals looking to build their expertise in SQL, application support, and healthcare technology.

What we're looking for:

• Basic SQL knowledge, including SELECT statements, JOINs, filtering, and aggregate functions.
• Strong analytical and problem-solving skills, with an interest in technical troubleshooting.
• Good understanding of databases, applications, or general IT concepts.
• Excellent written and verbal communication skills in English.
• Customer-oriented mindset, with the ability to communicate clearly and professionally.
• Ability to work collaboratively, manage priorities, and take ownership of assigned tasks.
• Curiosity, adaptability, and willingness to learn.

Nice to have:

• Previous exposure to technical support, application support, or incident management.
• Familiarity with application logs, databases, or troubleshooting tools.
• Basic understanding of APIs, system integrations, or data exchange between applications.
• Experience interacting with customers or working in a service-oriented environment.
• Interest in healthcare technology or familiarity with EHR/EMR systems.

Working arrangements:

• Schedule: Primarily 2:00 PM - 11:00 PM EET.
• Support coverage: Participation in an on-call rotation may be required.

Why join Oracle Health?

• Meaningful impact: Work with technology that supports healthcare organizations and patient care.
• Technical growth: Develop practical skills in SQL, troubleshooting, enterprise applications, and system integrations.
• Continuous learning: Build your expertise through hands-on experience, collaboration, and knowledge sharing.
• Global exposure: Collaborate with international teams and support customers across different regions.
• Career development: Gain valuable experience in a specialized and evolving area of healthcare technology.

What You'll do:

• Investigate and troubleshoot technical issues related to healthcare applications and system integrations.
• Use SQL queries, application logs, and troubleshooting tools to analyze and resolve issues.
• Support incident management activities, ensuring issues are properly tracked, documented, and resolved.
• Collaborate with technical teams to investigate complex problems and identify solutions.
• Communicate with customers, providing clear updates and guidance throughout the support process.
• Learn and apply new technologies, tools, and troubleshooting techniques in a production environment.
• Contribute to knowledge sharing and continuous improvement of support processes.