University of Dubuque

Security Dispatcher/Officer

Security Guarding & PatrolPosted on Nov 11

Full-timeDubuque, IA, USANo salary listedIn-person

About the Job

Requirements

Must be detail-oriented and accurate.
Must be able to multitask and work under pressure.
Must have quick decision-making skills.
Must have prior experience working with phone systems, computers, surveillance cameras, and portable radios.
Must maintain a calm and professional demeanor under pressure, especially during emergencies or high-stress situations.
Must be able to remain seated at a workstation for extended periods.
Must be able to walk and climb stairs for foot patrol.
Must have strong interpersonal, verbal, and written communication skills.
Must have a high school diploma or equivalent.
Must have a valid driver's license.

Responsibilities

Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for the appropriate response.
Respond to issues and follow up by coordinating with the appropriate departments or officers.
Operate and manage a multi-line telephone system.
Use the radio, phone, or computer to direct officers to appropriate sites.
Prioritize and organize calls according to urgency.
Maintain and update call logs, call records, and other important documentation.
Update access requests from various departments through the controlled access program.
Fill in as a security officer, including performing foot patrols.
Perform other duties as assigned in support of the University's mission.

Desired Qualifications

Knowledge of basic security and fire inspection procedures is preferred.

Security Dispatch/Officer

University of Dubuque · Dubuque, United States · Full-time · Posted 2026-11-05

Workplace: on_site

Department: Safety and Security

Description

The University Dispatcher plays a vital role in maintaining campus safety by serving as the central communication hub for the Department of Safety and Security. This position is responsible for receiving and coordinating responses to emergency and non-emergency calls, managing radio and telephone communications, and dispatching security personnel to incidents across campus. The Dispatcher also monitors and maintains detailed records, manages access requests through the University's controlled access system, and may occasionally perform foot patrols or fill in for security officers as needed.

Requirements

Primary Responsibilities:

Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for appropriate response
Respond to any issues and follow-up by coordinating with the appropriate departments or officers
Operate and manage a multi-line telephone system
Use the radio, phone, or computer to direct officers to the appropriate sites
Prioritize and organize calls according to urgency
Maintain and update call logs, call records and other important documentation
Update requests for access from various departments through the controlled access program
Fill-in as a security officer including foot patrol
Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

Must be detail orientated and accurate
Ability to multi-task and work under pressure
Quick decision-making skills
Prior experience working with phone systems, computers, surveillance cameras, and portable radios
Calm and professional demeanor under pressure, especially during emergencies or high-stress situations
Ability to remain seated at a workstation for extended periods of time
Ability to walk and climb stairs for foot patrol
Strong interpersonal, verbal, and written communication skills

Qualifications:

High school diploma or equivalent
Valid driver's license
Knowledge of basic security and fire inspection procedures is preferred

Schedule:

This is a 1st shift position from 7am-3pm Tuesday-Saturday.

Apply

Apply at University of Dubuque

About the Company

University of Dubuque

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at University of Dubuque

See more jobs