Shelter Support Advocate

Join Our Team as a Mission-Focused Shelter Support Advocate Today!
Location: Harbor House
Organization: Catholic Charities Wichita 
Type: Full-Time | In-Person 
Pay Rate: $19/hour

Open Shifts Include:
Wednesday-Sunday; 1pm - 9 pm; Monday and Tuesday/off
Wednesday- Sunday: 5 am- 1 pm; Monday and Tuesday/off
PRN 4 pm - 12am; including holidays and weekends

Are you passionate about supporting individuals and families experiencing domestic violence? Harbor House is seeking a compassionate and dedicated team member to provide advocacy to clients who reside in Harbor House, oversee operations of shelter home and assists residents in their day-to-day requirements. Cleans public areas of the shelter and restocks supplies, as needed. This is more than a job—it's an opportunity to make a meaningful impact in our community.

What You Will Be Doing: 

• Receives incoming calls to shelter, responds to inquiries, and determines appropriate action.
• Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other agencies or programs as appropriate.
• Ensures rooms are cleaned and prepared for incoming clients.
• Provides assistance and support for shelter clients and children.
• Supports and advises clients in achieving goals to new lifestyle. Collaborates with other staff members to follow recommended treatment plans.
• Supervises and assists clients in day-to-day requirements. Informs clients of shelter guidelines and enforces guidelines.
• Manages daily operations of the shelter, including security tape and monitoring security system. Maintains shelter safety and responds to issues appropriately as they arise.
• Prepares, serves and cleans up meals and logs meals in menu book.
• Maintains cleanliness of shelter common areas, restrooms, and offices.
• Completes shelter laundry and ensures that there are clean linens at all times, monitors and maintains the stock of cleaning supplies and other general office supplies.
• Ensures rooms are cleaned and prepared for new incoming clients.
• Receives and acknowledges donations to the shelter.
• Refers domestic violence victims to Harbor House Outreach and community services when necessary.
• Maintains shelter safety and responds to issues appropriately as they arise.
• Records Incident Reports and Work Orders in Catholic Charities computer system, as required.
• Attends domestic violence trainings as required by KCSDV and Catholic Charities Wichita.
• Enters program demographics and service data in the Catholic Charities computer system.
• Performs other related assigned duties.

• Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues. Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds are preferred.
• Ability to use a personal computer via mouse and keyboard, familiarity with Windows and Microsoft products.

• High school diploma required, undergraduate degree in social work, social services or other related field preferred. Candidates with relevant experience working with victims of domestic violence preferred.
• Class C driver’s license, motor vehicle, and insurance required.

• Controlled work environment with noise/vibrations from general office equipment.
• Minimal exposure to fumes/dust/odors.
• Work Type: Light, exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Climbing/Balancing/Freedom to Move: May be assigned to multilevel building with some floors accessible by stairs only. Minimally required to move about office. Sit about 25 percent of time.
• Stooping/Bending: Minimal.
• Reaching: Occasional, overhead as well as horizontal and down.
• Vision: Adequate to perform essential functions.
• Color vision: No particular color vision requirement.
• Hearing: Frequently perceive nature of sounds by ear.
• Speech: Frequently express ideas by means of spoken words.
• Eye/Hand/Foot Coordination: Frequently operates equipment requiring moderate ability.
• Manual Dexterity: Frequently operates equipment requiring moderate ability.