Duty Manager

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking an experienced and passionate and highly motivated Duty Manager to join Janu Tokyo. This role is ideal for a dynamic hospitality professional who thrives in a modern luxury environment and is committed to delivering exceptional guest experiences. As Duty Manager you will oversee daily front‑of‑house operations and ensure service excellence and support the Front Office leadership team and act as the hotel’s key operational contact during your shift. You will play a vital role in maintaining Janu’s elevated service standards and guiding and developing the front desk team and creating an atmosphere that reflects Janu’s spirit of connection and energy and contemporary luxury.

Responsibilities

• Oversee daily Front Desk operations to ensure seamless check‑in and check‑out and guest services and overall service flow in accordance with Janu standards 
• Act as the primary operational leader during assigned shifts and ensure smooth coordination between departments
• Support and mentor and supervise the Front Desk team to maintain high service quality and productivity and guest satisfaction 
• Handle guest inquiries and special requests and feedback and complaints with professionalism and effective resolution 
• Ensure accurate cash handling and billing procedures and compliance with hotel policies 
• Assist with training and coaching and performance development of Front Desk agents and supervisors and shift leaders 
• Oversee shift scheduling and basic labour management and daily staffing adjustments 
• Collaborate with Housekeeping and Engineering and F&B and other departments to ensure operational harmony and timely guest service 
• Respond to emergency situations and ensure guest and staff safety in accordance with hotel protocols
• Support the implementation of new service initiatives and guest experience enhancements and operational improvements 

Requirements

• Minimum 6 years of practical experience as a front desk agent or similar role
• Minimum 3 year of practical experience in a luxury hotel environment
• Practical experience as a duty manager
• Practical experience as a sub-leader such as supervisor or team leader
• Basic knowledge of labour management and practical experience in shift scheduling
• Excellent leadership and communication skills
• Advanced business-level English proficiency (CEFR C1 or higher)
• Advanced business-level Japanese proficiency (CEFR C1 or higher)
• Advanced operational skills in hotel systems such as Opera, HotSOS and Alice
  *Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits
At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

• Employee benefits at Aman and Janu properties
• Employee benefits at hotels and facilities operated by the group company
• Access to the special privilege program
• Birthday celebration cake voucher
• Access to the employee canteen at preferential rates with a separate meal allowance provided
• Membership in an external employee welfare and benefits service
• Transportation allowance provided in accordance with company policy
• Locker and uniform provided
• Participation in the employee association including social events and sports club subsidies
• Comprehensive social insurance coverage
• Medical checkups upon joining and regular health examinations

Join the Janu journey
At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.