Director, Customer Program Management

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them.

AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward.

THE TEAM:

AMD's Data Center GPU organization is transforming the AI and HPC landscape. Our mission is to design and market exceptional products—anchored by our Instinct™ GPU portfolio—that power the next generation of computing in enterprise data centers, cloud, and supercomputing environments. If you’re excited by AI disruption and want to be part of building something big, join us

THE ROLE:

We are seeking a Director, Customer Program Management – Data Center GPU to lead AMD's most strategic hyperscale and cloud customer engagements, driving successful deployment, adoption, and expansion of AMD datacenter GPU solutions. This highly visible individual contributor role serves as the executive program leader for a portfolio of AMD's largest customers, owning complex cross-functional initiatives spanning platform development, cluster deployment, performance optimization, production readiness, and operational excellence.

The Director will drive alignment across customer executive teams and AMD Business Development, Product Management, Engineering, Operations, and Support organizations to accelerate customer ramp, remove deployment barriers, maximize customer success, and influence future product and platform strategies. This role requires exceptional leadership through influence, strong technical credibility, and the ability to navigate highly complex customer environments without direct organizational authority.

THE PERSON:

The ideal candidate is an experienced customer-facing executive with a strong track record leading large-scale datacenter infrastructure programs involving hyperscalers, cloud service providers, AI infrastructure companies, and enterprise customers. They combine deep technical understanding of GPU-based computing environments with exceptional program leadership, executive communication, and customer relationship skills.

They thrive in ambiguous and fast-moving environments, build credibility with customer executives and engineering leaders alike, and drive alignment across large cross-functional teams to achieve business-critical outcomes. Experience leading deployment and operational programs for AI infrastructure, datacenter platforms, cloud services, or high-performance computing environments is essential.

KEY RESPONSIBILITIES:

• Serve as the executive program lead for AMD's largest and most strategic hyperscale, CSP, and AI infrastructure customer engagements.
• Own end-to-end customer success for complex datacenter GPU deployments, from platform definition and development through cluster bring-up, performance optimization, production deployment, and operational maturity.
• Build trusted relationships with senior customer stakeholders, serving as the primary escalation and coordination point for business-critical deployment initiatives.
• Drive alignment across AMD Engineering, Product Management, Business Development, Sales, Operations, and Support organizations to ensure timely execution against customer commitments.
• Lead cross-functional planning, issue management, risk mitigation, executive reviews, and deployment readiness activities for large-scale customer programs.
• Define and track key customer success metrics, including deployment velocity, production readiness, utilization, uptime, performance, issue resolution effectiveness, and customer satisfaction.
• Coordinate technical engagements supporting platform development, proof-of-concept activities, validation, performance tuning, software integration, cluster scaling, and production ramp.
• Serve as the voice of the customer within AMD, influencing hardware, firmware, software, ROCm ecosystem, and platform roadmaps based on deployment experience and emerging customer requirements.
• Lead executive-level incident response activities and drive resolution of complex technical and operational issues impacting customer deployments.
• Develop deployment best practices, governance frameworks, operational playbooks, and reporting mechanisms that improve execution consistency and accelerate time-to-value.
• Represent AMD in executive customer reviews, strategic planning sessions, industry forums, and key customer engagement activities.

PREFERRED EXPERIENCE:

• Relevant experience in customer program management, technical program management, engineering, product management, customer success, or related technical leadership roles.
• Experience leading large, customer-facing technical programs in datacenter infrastructure, AI/ML platforms, cloud computing, accelerated computing, or enterprise systems.
• Proven success working directly with hyperscalers, CSPs, AI infrastructure providers, OEMs, ODMs, and enterprise customers.
• Deep understanding of large-scale GPU deployments, AI training and inference environments, datacenter operations, server architectures, networking, storage, Linux, virtualization, containerization, and performance optimization.
• Experience driving complex programs from proof-of-concept through production deployment and operational scale.
• Strong executive presence with experience influencing customer and internal leadership teams without direct authority.
• Demonstrated ability to lead highly complex cross-functional initiatives spanning engineering, product, operations, support, and commercial organizations.
• Experience defining and managing executive-level KPIs, deployment milestones, risk management processes, and operational reviews.
• Exceptional written, verbal, and executive communication skills.

ACADEMIC CREDENTIALS:

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical discipline.
• Advanced degree preferred.

LOCATION: Austin, TX; Santa Clara, CA. Travel required to customer and partner locations.

This role is not eligible for visa sponsorship

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.