All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSurabaya, East Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

Excellent communication, interpersonal, and time-management skills.
Excellent grooming and presentation skills.
Service-oriented approach with attention to detail.

Responsibilities

Assist all areas of the Front Office Department as required, including the operator, reservations, reception, concierge, business center, and bell desk.
Provide hands-on assistance in any hotel outlet or area as needed.
Check that rooms and suites assigned to VIPs are in order and that the respective amenities are placed before their arrival.

Job Description

Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)
Responsible for assisting in a "hands-on" capacity should the need arise in any outlet or area in the Hotel.
Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.

Qualifications

Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
Excellent grooming and presentation skills
Service oriented with an eye for details

Additional Information

WHY WORK FOR ACCOR

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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