Full-Time
Presales Solution Consultant
Platform, Data & AI
Posted on 8/10/2026
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
Munich, Germany
Hybrid
Regional travel of up to 40–50% is required.
 Consulting (1) |
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- At least 5 years of experience in presales solution consulting, technical architecture, or solution delivery in artificial intelligence, data, analytics, or cloud platforms.
- Experience translating technical capabilities into clear business outcomes and value realization.
- Hands-on experience with generative artificial intelligence, large language models, knowledge graphs, and vector databases.
- Ability to conduct architectural and value-based discussions on advanced analytics and artificial intelligence.
- Ability to engage, influence, and build trust with C-level and senior stakeholders, including Chief Data Officers, Chief Information Officers, Chief AI Officers, and Enterprise Architects.
- Knowledge of business process automation and application programming interface management.
- Experience integrating artificial intelligence into business processes, decision-making, and workflow automation.
- Fluency in German and English.
- Willingness to travel regionally up to 40–50%.
- Build trusted customer relationships and engage early to shape artificial intelligence, custom application, and data strategies.
- Lead consultative discovery sessions with C-suite stakeholders to understand business challenges, define requirements, and co-create solution visions aligned with platform, data, and artificial intelligence capabilities.
- Design innovative solution experiences that address specific business challenges and deliver them through impactful storytelling.
- Serve as the technical subject matter expert throughout the sales process by qualifying opportunities, responding to requests for proposals and requests for information, and providing architectural guidance.
- Provide thought leadership on platform, data, analytics, and artificial intelligence innovations.
- Collaborate with Solution Consulting teams to build and present reusable demonstrations, hands-on proof-of-concepts, and workshops that communicate technical value and business impact.
- Drive and support regional knowledge sharing, best-practice sharing, and enablement activities for colleagues, customers, and partners.
- Present at executive briefings, industry events, and partner forums on data, analytics, and artificial-intelligence-driven enterprise transformation.
- Lead executive briefings on artificial intelligence operating models, governance, return on investment, responsible artificial intelligence, privacy, intellectual property protection, and risk.
- Provide customer-based product feedback to Product Management for continuous improvement.
- Integrate artificial intelligence and machine learning, business intelligence, and analytics strategies into customer solutions.
- Oversee customer adoption and value realization to support customer advocacy, renewals, and upselling.
- Build industry-specific playbooks linking artificial intelligence use cases to functional outcomes across information technology, customer operations, employee experience, and security.
- Understanding of data fabric architectures, data integration strategies, and modernization of legacy data ecosystems to support an artificial-intelligence-first strategy.
- Proficiency in data-driven agentic artificial-intelligence business solutions.
- ServiceNow knowledge.
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Q2 2026 subscription revenue reached $3.877 billion, up 24.5%, and guidance rose again.
- AI ACV crossed $1 billion in Q2 2026, with net new AI ACV accelerating.
- Microsoft Agent 365, AWS Bedrock AgentCore, and NVIDIA integrations widen enterprise distribution.
What critics are saying
- ServiceNow cut up to 1,000 jobs in 2026 after Armis, Veza, and Moveworks.
- Heavy acquisition integration risks product focus, margins, and execution through late 2026.
- Microsoft and OpenAI subsume ServiceNow workflows inside Copilot, shrinking the core platform.
What makes ServiceNow unique
- ServiceNow AI Control Tower governs agents across AWS, Microsoft, SAP, Oracle, and Workday.
- Its 2026 platform bundles AI, data, security, and workflow execution into every offering.
- The Store and 2,700-partner ecosystem turn customer workflows into distributable enterprise apps.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -4%2 year growth
↓ -1%Salesforce and ServiceNow both surpassed $1 billion in AI revenue but are taking different paths. Salesforce reported $11.13 billion in revenue, up 13%, with $6.7 billion in operating cash flow and a $25 billion share buyback. Its Agentforce and Data 360 products generated $3.4 billion in AI and data annual recurring revenue. ServiceNow grew faster, with subscription revenue of $3.877 billion, up 24.5%. The company secured 123 deals worth over $1 million and saw agentic deployments increase ninefold in nine months. However, operating income fell 54.75% due to acquisition costs. The companies' strategies differ: Salesforce focuses on agentic CRM, whilst ServiceNow positions itself as an AI control platform. This is reflected in their valuations, with Salesforce trading at 23 times trailing P/E versus ServiceNow's 75 times.
Software-as-a-Service companies are experiencing a resurgence after last year's selloff driven by artificial intelligence concerns. Several SaaS firms have demonstrated strong growth by incorporating AI into their operations. Palantir Technologies reported 93% year-over-year revenue growth in its most recent quarter, whilst Shopify posted 34% growth and ServiceNow achieved 24% growth. Despite their strong performance, Palantir and Shopify shares have declined this year and trade at premium valuations. ServiceNow, which provides workflow automation services to over 8,800 enterprise clients, appears relatively undervalued compared to its peers. The company's platform integrates legacy operations and AI agents into a unified interface. CEO Bill McDermott highlighted that AI software spending is expected to grow 53% this year, outpacing AI hardware spending growth by 17%.
ServiceNow's share price rose 12% in July, driven by strong second-quarter results and a broader recovery in software stocks. The enterprise software company reported revenue of $3.99 billion, up 24% year over year, surpassing analyst estimates of $3.93 billion. Subscription revenue, which investors favour for its consistency, increased nearly 25% to $3.88 billion. Adjusted net income rose 9% to $930 million, or $0.90 per share, beating the consensus estimate of $0.86. The company highlighted significant AI adoption, noting that agentic deployments on its core platform increased ninefold over nine months. ServiceNow raised its annual subscription revenue guidance to between $15.76 billion and $15.78 billion, reflecting nearly 23% growth over 2025.
ServiceNow has opened its first dedicated office in Brazil and announced three academic partnerships to develop AI talent in the region. The São Paulo facility spans 1,765 square metres and features 73 workstations, 11 conference rooms, two training rooms, and an outdoor terrace. The company's Latin American team has more than tripled over the past three years. In 2025, the number of customers purchasing AI in the region nearly quadrupled. ServiceNow and SENAI-SP launched an AI skills training programme in 2025 that has reached over 1,500 participants across São Paulo state. To date, 719 students have graduated, with 808 currently enrolled. Of these, 126 have earned the Certified System Administrator certification.
Tech analyst Dan Ives described the recent software stock sell-off as the most disconnected from business fundamentals since the late 1990s, despite fears of AI competition. Microsoft, Salesforce, and ServiceNow have underperformed the broader market this year, with declines of up to 29%. Recent earnings support Ives' bullish stance. Microsoft reported 18% year-over-year revenue growth, with paid Microsoft 365 Copilot seats exceeding 30 million. ServiceNow's subscription revenue grew 23% in constant currency, closing 123 deals over $1 million. Salesforce beat analyst estimates with 14% revenue growth and signed a record 98 deals worth over $1 million in new annual contract value. The results suggest customers are turning to established software providers for AI integration and security, validating these companies' central role in AI infrastructure.