Front Office Staff

Job Description

• Greet patients, visitors, and vendors in a courteous and professional manner.

• Manage patient registration, including verifying personal and insurance information.

• Schedule, confirm, and reschedule appointments using hospital management systems.

• Answer phone calls, respond to inquiries, and direct calls to appropriate departments.

• Collect and process payments, issue receipts, and maintain financial records as needed.

• Maintain accurate and up-to-date patient records using Electronic Health Record (EHR) systems.

• Assist with patient admissions and discharges following hospital protocols.

• Ensure the reception area is clean, organized, and compliant with hospital safety standards.

• Handle patient complaints or concerns and escalate them to the appropriate department when necessary.

• Support administrative functions, including data entry, filing, and reporting.

Qualifications

• Bachelor’s degree (S1) in Healthcare Administration, Business Administration, or a related field.

• Prior experience in a hospital, hotel, or airport front desk/customer service role is preferred.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and front office/EHR software.

• Excellent interpersonal and communication skills.

• Ability to multitask and remain calm in a fast-paced environment.

• Fluent in English, both written and spoken.

• Strong organizational skills and attention to detail.

• Demonstrated professionalism, empathy, and patient-centered service

Additional Information

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.