Data Scientist II @ Vail Systems

Who You Are

Prosodica is seeking a Data Scientist II to help expand our Voice and Speech Analytics technology applications. In this role, your analytical skills will illuminate the potential within extensive datasets, driving significant insights that shape the future of our innovative solutions. Your work will involve meticulous data management – from gathering and cleaning to in-depth analysis. You will tackle diverse and intricate business challenges, converting data into meaningful, actionable insights for both internal decision-making and enhancing our customers’ experiences. Your expertise will transform complex, raw data into clear, impactful information that directly contributes to our strategic goals.

#BI-Hybrid

What You’ll Do

Leverage advanced data analysis techniques and cutting-edge technologies to innovate and solve complex problems unique to Prosodica’s needs
Analyze data for trends and patterns. Develop reports and presentations for external and internal stakeholders, including preparing data visualizations and demos
Design and integrate data-driven improvements to the data collection and analysis process, ensuring robust, efficient, and scalable solutions
Collect structured and unstructured data and source missing data. Organize, clean, and validate data
Build machine learning models through all phases of development, from concept to design, training, evaluation, validation, and productization
Continually research industry-related topics such as new solutions for speech analytics, natural language processing, large language models, automatic performance measurements, and real-time coaching to humanize our customers’ contact center experiences

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

Bachelor’s degree in Computer Science, Mathematics, or a related field, or a graduate degree in Data Science or a related technical field
2+ years of experience as a data scientist or analyst
Proficient in data analysis
Experience wrangling and cleaning big data
Knowledge of coding and advanced data manipulation
Knowledge of statistics
Experience collaborating cross-functionally with developers and other highly technical personnel
Experience with data visualization tools such as Power BI and Tableau
Experience working with SQL and Python
Excellent communication skills

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options

· Company-paid life insurance, short and long-term disability

· 401(k) savings plan with company match (50% on first 6% of employee contribution)

· 32 days total annual PTO

· Annual Bonus Program

· Paid maternity and paternity leave

· Relocation allowance

· Employee referral bonus

· Gym membership

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

What You’ll Do

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

6 month growth

1 year growth

2 year growth

Benefits