Retail Operations Executive
About the job
- A bachelor's degree in business administration, retail management, or a related field.
- Three to five years of experience in retail operations, preferably with luxury or beauty brands.
- Strong leadership skills and the ability to manage cross-functional teams effectively.
- Strong organizational and analytical skills with attention to detail.
- Proficiency in SAP, MIM, or equivalent systems.
- Strong communication and interpersonal skills.
- Own and drive key performance indicators to achieve sales targets for all stores.
- Cascade monthly sales targets to Area Supervisors and Customer Engagement Officers.
- Monitor weekly and monthly sales performance to identify trends and areas for improvement.
- Ensure timely and accurate daily encoding of retail sales data into MIM (Management Information System).
- Collaborate with Brand and Key Account teams to plan and execute monthly animations, events, and sales initiatives.
- Align with the Brand/Marketing team to strategize promotional activities and ensure seamless implementation.
- Maintain optimal stock levels to prevent stockouts or overstocking and ensure availability of all key stock-keeping units in stores.
- Verify inventory accuracy in SAP and MIM systems.
- Coordinate regular stock audits with Finance and oversee reconciliation processes with agencies.
- Enforce First Expiry, First Out practices in stores.
- Monitor expiring or expired products and coordinate with Sales Operations on promotions or pull-outs.
- Communicate promptly with Brand teams to address out-of-stock situations.
- Oversee recruitment, training, and onboarding of Customer Engagement Officers in MIM and MIM Lite.
- Monitor and ensure Customer Engagement Officer adherence to company grooming standards.
- Evaluate Customer Engagement Officer performance in collaboration with agency partners.
- Ensure adequate manpower allocation in stores during operational hours.
- Validate and approve daily records submitted by agencies.
- Ensure productivity of each Customer Engagement Officer on a per-door and per-brand basis.
- Align and execute sales incentive programs with cross-functional teams, ensuring accurate crediting and compensation payouts.
- Ensure compliance with brand-specific planograms and visual merchandising guidelines.
- Collaborate with Brand teams to execute in-store launches of new products.
- Conduct regular store visits to verify adherence to visual merchandising standards.
- Ensure availability of testers and remove outdated or unnecessary point-of-sale materials.
- Maintain an organized and visually appealing in-store environment.
- Achieve customer relationship management-related key performance indicators, including new customer acquisition, email capture, and date-of-birth tracking.
- Ensure Customer Engagement Officers are aligned with customer relationship management targets and monitor progress regularly.
- Drive customer engagement and loyalty through customer relationship management initiatives.
- Implement and enforce processes to maintain the accuracy and integrity of sales data.
- Validate monthly sales figures in partnership with agency teams.
- Collaborate with the Marketing team to ensure accurate campaign code usage for sales recording.
- Monitor and manage submission of manual order slips for proper tracking.
- Coordinate with regional retail operations to roll out the Retail Excellence framework and conduct periodic audits.
- Ensure high standards of execution for all processes, aligning with audit requirements.
- Experience in retail operations with luxury or beauty brands.
About the company
LUXASIA operates as an omnichannel beauty brand-builder in Asia Pacific. It helps luxury beauty brands enter markets and grow by delivering integrated services across luxury retail, online commerce, consumer marketing and analytics, and supply chain management. The company works with a broad portfolio of over 100 brands and has joint ventures with major players like LVMH, Revlon, Puig, Shiseido, and Orveon to extend its reach. Its platform combines on-the-ground retail presence with digital channels and data-driven marketing to manage every step of a brand’s growth in the region. LUXASIA differentiates itself through its scale (15 markets and 2700 employees), deep regional expertise, and a full-suite, end-to-end service offering under one roof. The company's goal is to help luxury brands successfully enter Asia Pacific and expand their market presence, while providing opportunities for its people to grow and contribute as part of a collaborative team.
Company Size
501-1,000
Company Stage
N/A
Total Funding
$6.9M
Headquarters
Singapore, Singapore
Founded
1986
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Simplify's Take
What believers are saying
- 2026 awards in Malaysia, Vietnam, and Indonesia validate recent retail execution.
- New boutiques and concepts in Malaysia, Vietnam, and Indonesia show active door expansion.
- India luxury beauty demand is forecast to double by 2028, supporting brand onboarding.
What critics are saying
- Luxury beauty dependence leaves 90% of revenue exposed to brand-partner concentration.
- Localization in India is running late, threatening Fenty and Laura Mercier execution.
- Any major brand exit would damage LUXASIA's omnichannel model and partner credibility quickly.
What makes LUXASIA unique
- LUXASIA spans 15 APAC markets, serving 100-plus luxury beauty brands.
- It owns end-to-end capabilities: retail, ecommerce, consumer marketing, analytics, and supply chain.
- Its India and Southeast Asia localization wins attract brands like Creed, Fenty, and Chantecaille.
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Benefits
- Health Insurance
- Mental Health Support
- Training Programs
- Employee Discounts