Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be an integral part of our customer support and success.  You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem.  In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”. 

• Troubleshooting is your passion 
• Enterprise application support experience 
• You are fascinated by technical challenges and think outside the box 
• Enjoy being creative and show a high-energy with a passion for winning 
• Strong communication and presentation skills 
• Self-motivated with a strong work ethic 
• Hands-on team player and proactive person of action 
• Passion for exchanging knowledge with other colleagues and suggesting product improvements 

Qualifications

Minimum Requirements 

• 1+ years of related technical work experience supporting/developing Python or other OOPL based applications 
• Bachelor’s degree or relevant technical related experience or training 
• 1+ years of experience working with SaaS applications and infrastructure technologies.

Preferred Requirements 

• 3+ years of related technical work experience supporting/developing Python based applications 
• Experience with software support and troubleshooting   
• Knowledge of Python framework(s) (i.e. Django, Flask, etc.) 
• Experience writing and debugging complex Python applications 
• Exposure to Java (JMX and PMI), .NET Development, or other programming languages 
• Experience with database technologies (MS SQL, Oracle, IBM DB2) 
• Exposure to Prometheus scraping 
• Exposure to SNMP 
• Experience with network troubleshooting 
• Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.) 

This position will work in a 2- day per week Hybrid Schedule from the Denver office.