Implementation Manager

About Covariance

Covariance is a fast-growing MIT spinout reimagining advertising. We help the F500 obtain drastically better outcomes through advanced AI and proprietary data. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of the entire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results.

• We built the largest panel of anonymized, third-party consumer behavior data in the United States
• We serve F500 & mid-market retail, restaurants, grocery, DTC, subscription, and more
• Based on MIT research in specialized AI/ML for third-party data
• Team of 35 headquartered in NYC
• Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch

Role

Covariance is hiring an Implementation Manager to own product delivery for the world's largest brands after they sign. The role starts with customer onboarding and continues after launch: handle customer requests, coordinate deliveries, and prepare periodic releases. You're accountable for how fast each customer goes live and starts getting value. This is a post-sale role, individual contributor to start. You'll run the projects, timelines, and configuration of our tools — coordinating with our product and engineering teams. You’ll report directly to the executive team.

Responsibilities

• Onboarding: take customers from signature to live via account setup, QA, review, and launch.
• Customer delivery plans: turn each customer's goals and success criteria into a shared plan with milestones, dependencies, owners, and dates.
• Manage cross-team delivery: run cross-functional workstreams.
• Executive engagement: run working sessions and status reviews — keep everyone aligned on goals, scope, and timelines, and stay ahead of risks.
• Requests and issues: own each customer request from intake to resolution. You’ll gain expertise with our AI products to help clients, and bring in Engineering only when needed.
• Playbook and delivery metrics: build the onboarding playbook, request intake, and release process so every customer gets a consistent experience as we scale – improving time to live on each iteration.

Qualifications

• Experience: 5+ years in implementation, onboarding, or delivery at a SaaS, data, or adtech/martech company, running several enterprise customer projects at once.
• Project management: you're highly organized, with exceptional attention to detail. You're strong in Jira or similar tools. PMP or a similar certification is a plus.
• Customer presence: you lead meetings with customer Directors/VPs.
• Writing: your customer emails, status updates, and recaps are clear, concise, and polished.
• Data comfort: you're at home in spreadsheets and dashboards and can QA a delivery with confidence.
• AI tools: you’re comfortable using AI every day to analyze, draft, and prepare, so you can do more for every customer. Importantly, AI is not a replacement for critical thinking or delegating ownership.

Location

Hybrid in-office/remote role. Employees can work remotely or in the Manhattan office at their discretion.

Compensation & Benefits

• The salary range for this position is $140,000 - $190,000 + equity compensation (options)
• Free health, vision, dental insurance
• 401k with match
• Unlimited PTO + 13 company holidays 
• Daily Grubhub lunch stipend
• Pre-tax commuter benefits