C

CTG

IT services integration and digital branding

EpicCare Link Consultant

Implementation & Technical Account ManagementPosted on Nov 12
Full-timeRemote in USA$80 - $82 /hr

About the Job

Requirements

  • Current EpicCare Link certification is required.
  • Healthy Planet Link experience is required.
  • Experience participating in multiple Epic implementations, preferably including at least one full implementation lifecycle from design and build through go-live and stabilization, is required.
  • Hands-on experience implementing and configuring EpicCare Link is required.
  • Experience configuring EpicCare Link for multiple external organizations, community-based organizations, community partners, affiliates, or other non-employed provider organizations is required.
  • A strong understanding of EpicCare Link organizational structure, user setup, security, access, and external-user workflows is required.
  • Experience gathering requirements from external organizations and translating them into Epic configuration and workflows is required.
  • Experience with integrated testing, user acceptance testing, readiness activities, go-live, and post-go-live stabilization is required.
  • The ability to work independently and take ownership of EpicCare Link implementation activities is required.
  • Strong troubleshooting, analytical, documentation, and communication skills are required.
  • The ability to work effectively with technical teams and non-technical community stakeholders is required.
  • The ability and willingness to travel to the San Francisco Bay Area approximately once per month for the engagement is required.
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

  • Lead and support the design, build, configuration, testing, and implementation of EpicCare Link.
  • Configure EpicCare Link to support multiple community-based organizations and other external partner organizations.
  • Help establish scalable organizational structures, user access models, security, workflows, and processes for onboarding external organizations.
  • Assess community-based organization requirements and translate operational needs into appropriate EpicCare Link configuration.
  • Support the setup and validation of external organizations, locations, users, providers, and associated access.
  • Partner with Epic security and application teams to define appropriate roles, templates, access, and security requirements for external users.
  • Develop and support processes for new community-based organization onboarding; user provisioning and deprovisioning; provider and staff access; organization and user maintenance; and security and access validation.
  • Support EpicCare Link workflows for referrals, scheduling, patient information access, clinical documentation, results, and other applicable external-provider workflows.
  • Participate in application and integrated testing, including end-to-end testing of workflows between community-based organizations and the health system.
  • Provide implementation and go-live support for external organizations.
  • Assist with troubleshooting and stabilization during post-go-live support.
  • Create and maintain configuration documentation, workflow documentation, support procedures, and operational handoff materials.
  • Collaborate with Epic, client IT teams, project leadership, application analysts, operational stakeholders, training teams, and community-based organization representatives.

Desired Qualifications

  • Epic Cadence certification is strongly preferred.
  • Three or more Epic implementations from beginning to end are preferred.
  • Additional active Epic certifications or proficiencies, particularly those that complement EpicCare Link and external or community workflows, are highly desirable.
  • Experience supporting EpicCare Link in behavioral health organizations, community health providers, social service organizations, public health programs, county or government-affiliated healthcare programs, Federally Qualified Health Centers, or other community-based organization or external-provider networks is preferred.
  • Experience with complex Epic environments where different external organizations require different access, workflows, and governance models is preferred.
  • Experience working with Epic security, provider records, referrals, scheduling, and external-provider workflows is preferred.
  • Experience supporting large-scale Epic go-lives involving external users and organizations is preferred.

About the Company

CTG

IT services integration and digital branding

CTG Belgium is integrating with the Cegeka family to combine IT services and digital branding. The teams collaborate closely to align capabilities and deliver more value to clients, especially in digital channels and branding. They are phasing out the CTG Belgium channel and directing followers to Cegeka’s channels, signaling a unified brand presence. Their work centers on blending Cegeka’s and CTG’s expertise to provide coordinated IT services and digital solutions for customers. The main goal is a smooth brand transition and a stronger, shared offering powered by Cegeka and CTG together.

Company size
201-500
Company stage
IPO
Headquarters
Buffalo, NY
Founded
1966

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