Care Coordinator

General Medicine has raised $120M in Series B funding to build the healthcare store.

The round was led by Vineeta Agarwala, MD, PhD, of Andreessen Horowitz (a16z), and is the largest investment to date from a16z's bio + health team. Read the announcement.

About General Medicine

General Medicine is a healthcare store where customers can shop across healthcare: medications, labs, telehealth, specialist e-consults, and select in-person visits and procedures; and choose with confidence. We were founded by the team behind PillPack and Amazon Pharmacy, and we’re building the systems that make upfront pricing and easy booking real. Join an experienced, early-stage team that moves fast and builds with intention.

Role

The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.

Responsibilities

• Appointment scheduling, notification, reminders, and troubleshooting

• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care

• Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools

• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail

• Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible

• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures

• Work collaboratively with the team to deliver a delightful patient experience

• Self motivated and organized with excellent follow up and follow through on tasks

• Other duties as assigned

Requirements

• High school diploma or equivalent

• One year experience in a health care based patient service role requiring use of multiple software systems

• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring

• Excellent problem-solving skills and ability to navigate ambiguity

• Effective verbal and written communication with the ability to thrive in a virtual environment

• Knowledge of medical record management, medical terminology and healthcare billing practices

• Time management and prioritization skills to manage multiple tasks successfully

• Candidates must have reliable, wired, broadband home internet connection

Preferred Qualifications

• Experience with using the Athena platform

• Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement

• Experience collaborating with engineering and product teams

• Experience with specialist referral processes, including insurance authorization and documentation requirements

• Multi-lingual

Location/Compensation

• Location: Remote

• Hourly wage: $22/hr