Shift Supervisor - Homeless Services
About the job
- A high school diploma or GED is required.
- At least 2 years of experience in security or building maintenance is required.
- Ability to provide crisis intervention using strong interpersonal skills and a high level of maturity and responsibility.
- Experience in office management and/or staff supervision is required.
- Experience working in a large residential or institutional setting with a special-needs population is required.
- Strong writing, interpersonal, and organizational skills are required.
- F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems is required within 6 months of employment.
- CPR and First Aid certification must be maintained.
- Supervise security and maintenance staff through ongoing individual supervisory meetings, performance feedback, work-schedule and timesheet coordination, time-off requests, work assignments, and staff training, development, and evaluation.
- Perform building inspections and review security and maintenance documentation, including security logs and maintenance work-order logs.
- Coordinate the fire safety plan and train staff on fire-safety procedures and building evacuation.
- Coordinate monthly fire drills and maintain fire-drill logs.
- Inspect the building periodically for fire-safety hazards or violations and check fire-prevention systems, including the centralized fire-alarm panel, sprinkler system, smoke detectors, and fire extinguishers.
- Coordinate servicing and document inspections of fire-safety equipment.
- Provide new program clients with written fire-safety and prevention information.
- Complete transfer paperwork, client intakes, incident reports, visitor logs, vehicle sign-out sheets, CARES rosters, bedding records, and mail logs.
- Correspond by email and maintain appropriate staff-client boundaries while directing clients to the appropriate staff member or department.
- Communicate incidents, client observations, and interactions to the Facility Manager, Case Managers, Senior Case Managers, Director of Social Services, and Program Director as needed.
- Assist with new family arrivals, apartment turnovers, client intakes, and program orientations.
- Monitor client behavior for compliance with house rules, program policies, and procedures.
- Monitor the facility interior and exterior to protect client safety, prevent property damage or theft, and prevent fire or other emergency situations.
- Clean program areas before or after use when required.
- Assist with move-outs, curfew violators, and new residents, including completing intakes.
- Guide clients in maintaining living quarters, personal hygiene and grooming, appropriate attire, meal attendance, in-house workshops, and other support-service activities.
- Maintain, prepare, and distribute hygiene supplies, donations, and living supplies to clients.
- Drive the program vehicle to transport shelter residents to appointments, housing interviews, job interviews, training sites, and partner organizations as assigned.
- Conduct periodic building and grounds inspections and report findings to the Facility Manager.
- Respond to crisis and emergency situations and contact appropriate authorities as needed.
- Participate in individual supervision, team meetings, and trainings.
- Follow the on-call system for crisis intervention, emergencies, and other situations requiring immediate action.
- Perform residential aide and/or custodial duties when staff are absent.
- Work weekend and evening hours, with additional shifts as needed.
- Perform other duties assigned by the supervisor.
- A New York State driver's license is preferred.
- Bilingual English and Spanish speaking ability is preferred.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
Get referred to Services for the Underserved
See people who can refer or advise you
Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Wellness Program
Professional Development Budget
Company News
In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).