Manager Region Customer Service
Entergy
Manager Region Customer Service
Entergy
Electricity generation, transmission, and distribution provider
PS Job Title: Mgr, Region Customer Service
Work Place Flexibility: Hybrid
Legal Entity: Entergy Arkansas, LLC
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Job Summary/Purpose Manage the organization responsible for establishing and maintaining relationships with present and future customers. Manage and support strategies to enable Entergy to meet and exceed customer expectations. Job Duties/Responsibilities
Minimum Requirements Minimum education required of the position Bachelor’s degree in Business, Engineering, Communications, Public/Community Affairs, related degree preferred or equivalent work experience. Master’s Degree preferred. Minimum experience required of the position 6 years of experience working in a customer-facing organization for a major Utility or management experience in some combination of customer service and utility functions Minimum knowledge, skills, and abilities required of the position
Any certificates, licenses, etc. required for the position None |
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy generates electricity from natural gas, nuclear, coal, and oil and distributes it to about 3 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. It operates the full flow from power plants to the transmission grid and local distribution networks, and it offers tools like the Bill Toolkit to help customers manage energy use. Its approach combines a diverse fuel mix with an integrated generation-to-delivery model to support reliability and steady service across multiple states. The company aims to provide dependable electricity while controlling costs and investing in grid reliability and efficiency under regulated rates.
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