Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
We are currently hiring a VP of Revenue Operations for Brandwatch. The VP of Revenue Operations reports directly to the Chief Business Officer of Brandwatch. This role owns and aligns the Sales, Account Management and Customer Experience operations, systems, data, and processes to ensure that Brandwatch’s go-to-market teams have control of the end-to-end revenue cycle. The VP of Revenue Operations, as a core stakeholder in running Brandwatch, makes recommendations to go-to-market leadership to accelerate revenue growth and improve day to day management of the business.
What you’ll do
- Evolve the current RevOps team to improve the overall outputs and impact of the team.
- Develop a functionalized global revenue operations team, setting the strategy and then executing on that strategy over the next 12-24 months.
- Consolidate and implement go-to-market tooling and revenue operations systems (salesforce, etc.), designing the right system architecture for a scaled, global business, including managing the systems with an eye toward data quality (load, data hygiene, data integration) in conjunction with finance, sales, and customer experience.
- Own all revenue analytics, reporting and insights, including reviewing sales roles, process, design and scope, resource planning and quota allocation recommendations to go-to- market leaders about the go-to-market organizations, helping to implement and operationalize best-in-class SaaS reporting metrics with a focus on accuracy and speed;
- Partner with Marketing and Sales leadership on lead generation processes and to assist in building systems to enable automated processing of potential prospects across global Sales and Marketing.
- Create and own a Brandwatch-wide forecasting processes that is consistent, scalable, repeatable, and accurately forecasts revenue across all lines of business and regions.
- Manage commission planning, calculation and reporting, including building out a functionalized team to support a global business.
- Design and implement a global deal desk process that enforces company standards, which includes assisting sales teams with quotes through the end-to-end customer lifecycle.
- Own sales enablement and training, including establishing a global training program and rolling out onboarding/certification programs.
- Partner with the broader Cision operations team to ensure alignment of reporting, insights and processes across the business.
- Lead performance management reporting, along with standard-setting for performance management and supporting go-to-market leaders with recommendations to support revenue growth and drive best-in-class performance.
What you have
- 10+ years of revenue operations experience.
- 8+ years of experience having directly managed revenue operations teams including surrounding business processes such as forecasting, territory and quota setting, data management, having owned the configuration and administration of the systems.
- Experience of designing, implementing, and adopting new processes for global sales and marketing organizations.
- Post M&A integration experience, including system consolidation and integration.
- Must have designed and rolled out global commission and quota schemes for sales, account management and all related pre-sales and post-sales quota bearing roles.
- Ability to develop close partnerships with cross-functional teams, including Sales, Customer Support, Marketing, Finance, HR, and IT.
- Strong track record of driving both growth and efficiency for sales teams.
- Must have experience of working with sales, account management and customer experience teams.
- Must enjoy solving complex problems and modernizing processes.
- Strategic thinker with an ability to provide a clear and credible vision and strategy for revenue operations.
- Good communicator and leader through periods of change and transition, knowing when to win hearts and minds and when it’s time for moving forward.
- Ability to be resourceful to get things done, a results-oriented doer who can easily turn strategy into action and is not afraid to get their hands dirty.
- Comfortable with ambiguity, coping effectively with complexity and change.
- Ability to ruthlessly prioritize.
- MBA preferred (but not required).
This role is available to candidates located in New York, Boston, Chicago, and throughout the East Coast region.
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we’re revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today’s data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
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