Assistant Store Manager

Samsonite is seeking an experienced and motivated Assistant Store Manager to support the leadership of our South Yarra  store. This is an exciting opportunity for a hands-on retail leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering outstanding customer service and commercial results.

About the Role

Reporting to the Store Manager, you will play a key role in the daily operation of the store, supporting sales performance, team leadership, customer experience, and operational excellence. You will lead by example on the shop floor, coach team members to achieve their potential, and take ownership of store operations in the Store Manager's absence.

Key Responsibilities

• Support the achievement of sales budgets and key performance indicators
• Deliver exceptional customer experiences and foster a customer-first culture
• Assist with the day-to-day running of the store, including merchandising, stock management and visual presentation
• Provide coaching, training and leadership to team members
• Support recruitment, onboarding and employee development initiatives
• Manage customer enquiries, feedback and issue resolution
• Ensure compliance with company policies, airport security requirements and workplace safety standards
• Assist with rostering, reporting, administration and labour management
• Maintain strong inventory control, stock security and loss prevention practices
• Lead store operations when the Store Manager is unavailable

About You

• Previous experience in a retail leadership role, ideally as an Assistant Store Manager or Senior Retail Supervisor
• Proven ability to drive sales and achieve performance targets
• Strong people leadership, coaching and communication skills
• Customer-focused with a passion for delivering exceptional service
• Organised, proactive and able to prioritise in a fast-paced environment
• Experience with stock management, visual merchandising and store operations
• Flexible availability, including weekends and public holidays as required
• Ability to obtain and maintain Melbourne Airport security clearance requirements