Associate Admin - Front Desk Operations, Family Service Centre

Front Desk Operations Admin (FSC) - (Part-time)

Roles & Responsibilities

• Provide scheduled Front Desk Operations (FDO) coverage across two service points/centres, in accordance with the respective centres’ FDO rosters and operational requirements.
• Greet and attend to public walk-ins, providing appropriate information and assistance, and redirecting or referring individuals to relevant colleagues or resources where necessary.
• Manage front desk communications, including answering, screening and routing incoming calls, taking and checking messages, and attending to incoming emails.
• Attend to general enquiries and feedback and consult or escalate to the relevant manager/supervisor for appropriate response or follow-up where necessary.
• Support the tracking and maintenance of relevant enquiry and intake records/databases, ensuring information is accurately updated and routed to the appropriate colleagues for follow-up.
• Handle incoming and outgoing correspondence, including mail and courier services, checking of mailboxes and dissemination of correspondence to relevant parties.
• Ensure the front desk, rooms and shared spaces are ready and appropriately maintained for operational use.

• Able to commit to the required working schedule and provide scheduled FDO coverage across two service centers.
• Comfortable interacting with members of the public and handling general enquiries in a professional and service-oriented manner.
• Good verbal and written communication skills.
• Basic computer literacy and proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Able to perform basic administrative duties and maintain accurate records.
• Responsible, reliable and able to work independently with appropriate guidance.
• Willing and able to learn relevant organisational systems, procedures and workflows.
• Prior experience in customer service, front desk or administrative work would be advantageous.

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at [email protected].