Knowledge of current computer software, related hardware, and machine electronic systems.
Strong electrical diagnostic skills, schematic-reading ability, and understanding of electrical systems.
Working knowledge of 3D site modeling and how models interact with machine controls and site calibrations.
Ability to operate various sizes and brands of heavy equipment, including motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, asphalt and concrete pavers, and curbing machines.
Ability to install and repair hydraulic valve systems and associated control systems.
Strong electrical system experience, including reading and understanding electrical schematics, troubleshooting with a multimeter, troubleshooting CAN networks, and building or pinning out cables to create cables or correct wiring issues.
Ability to disassemble and repair electronic systems related to machine technology and survey infrastructure products, and to read and understand wiring diagrams.
Ability to cut, grind, weld, and solder.
Customer service skills, verbal and written communication skills, logical troubleshooting ability, teaching and influencing skills, organization and time management, critical thinking, and problem-solving skills.
Ability to work independently and as part of a team and to work in a self-directed manner.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects; read, write, and understand information; and listen to and understand spoken information.
Strong computer skills, including Microsoft Word, Excel, CAD, AGTEC, and various warehouse and accounting programs.
Regular and punctual attendance, safe work practices, and compliance with applicable safety policies and company policies, procedures, and standards.
Responsibilities
Install, configure, upgrade, calibrate, and repair machine-control, surveying, GPS, telematics, and other technology systems used on heavy equipment.
Diagnose and resolve hardware, software, electrical, and connectivity issues affecting technology-enabled construction and earthmoving equipment.
Perform field service, testing, and system optimization to ensure technology solutions operate accurately and efficiently in jobsite environments.
Train customers, operators, technicians, and employees on machine technology, survey infrastructure products, and effective use of technology products to optimize productivity and monitor machine health.
Stay current on evolving construction technology solutions and support the introduction of new products and systems.
Partner with internal teams, manufacturers, departments, and customers to provide technical support and meet customer needs.
Model the company’s Values Based Leadership tools, models, and processes in alignment with its vision, values, and mission; collaborate with internal and external resources; and participate in ongoing self-development.
Demonstrate technology products and recommend suitable technology solutions for customer applications.
Install laser, Global Positioning System, and Universal Total Station systems on heavy equipment of all makes and models, and configure correctional GPS sources such as base stations, Internet Base Station Service, and Virtual Reference Station.
Teach customers and employees to use laser systems, GPS systems, Universal Total Station systems, infrastructure and survey products, site calibrations, file management, VisionLink, and Winflash effectively.
Coordinate with the manager to develop a product database that supports troubleshooting and work with other departments to meet customer needs.
Create and initiate machine communications with the back office to download and upload models and upload surface data.
Troubleshoot electrical systems, CAN and Ethernet networks, and hydraulic systems, and document the process to improve understanding and efficiency.
Perform system testing with sample or live data and technology, and maintain and improve current technology.
Verify site calibrations using appropriate survey techniques and troubleshoot calibration problems using those techniques; use rovers, robotic total stations, auto levels, and level loops as needed to identify problems.
Use programs including MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store.
Install, measure up, and calibrate Earthworks platforms on supported machines of all models and brands using robotic total stations and survey products.
Perform application calibrations, troubleshooting, root-cause analysis, and problem resolution.
Test, diagnose, repair, and adjust electronic and optical equipment to ensure it is functioning properly, applying operational understanding and underlying methods for heavy civil site construction.
Use Business Center software to update customer files, check for modeling errors, and verify data.
Train customers on CAT integrated technology products.
Pull and prepare inventory needed to complete tasks.
Cover periodic rotations on the SITECH Help Desk, helping customers troubleshoot machine and off-machine issues by phone, explaining solutions while maintaining patience and professionalism.
Perform other duties as assigned.
The Technology Specialist I is a field-based technical expert responsible for the installation, configuration, maintenance, repair, calibration, and troubleshooting of advanced technology systems integrated with heavy equipment and construction machinery. This role supports machine control, surveying, positioning, telematics, and other emerging technologies that enhance equipment performance, productivity, and jobsite efficiency.
The Technology Specialist I works directly with customers, operators, and internal partners to deploy and support technology solutions on heavy equipment while ensuring optimal system functionality. Additionally, this position delivers customer training on machine technology, survey infrastructure products, and related hardware and software applications, helping users maximize the value of their technology investments.
Key Responsibilities:
Install, configure, upgrade, calibrate, and repair machine control, surveying, GPS, telematics, and other technology systems utilized on heavy equipment.
Diagnose and resolve hardware, software, electrical, and connectivity issues affecting technology-enabled construction and earthmoving equipment.
Perform field service, testing, and system optimization to ensure technology solutions operate accurately and efficiently in demanding jobsite environments.
Train customers, operators, and technicians on the use, maintenance, and best practices of survey infrastructure and machine technology products.
Stay current on evolving construction technology solutions and support the introduction of new products and systems.
Partner with internal teams, manufacturers, and customers to provide exceptional technical support and customer service.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Demonstrates technology products and recommends the best technology solutions for each customer application
Installs laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on all makes and models of heavy equipment and sets up correctional GPS sources, i.e., Base Stations, Internet Base Station Service (IBSS) or Virtual Reference Station (VRS)
Teaches customers and employees on effective utilization of the technology products to optimize productivity and monitor machine health to include, but not limited to; Laser systems, GPS systems, UTS system, Infrastructure, Survey Products, Site Calibrations, File Management, VisionLink, and Winflash
Coordinates with manager to develop product database that will assist in troubleshooting and works with other departments to ensure customer needs are met
Creates and initiates machine communications with back office for downloading/uploading of models and uploading of surface data information
Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting the process to increase understanding and efficiencies
Performs system testing with sample/live data and technology
Maintains and improves current technology
Verifies site calibrations using proper survey techniques and trouble-shoot using the same. If the site calibration is bad, can use rovers, robotic total stations, auto levels, and can run a level loop if necessary, to identify the problem
Works with various programs to include, but not limited to, MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store
Install, measure up, calibrate Earthworks platforms on all models and machine brands of supported machines with use of robotic total stations and survey products
Performs application calibrations, troubleshooting, root cause analysis, and problem resolution
Service Technician tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure that they are in the optimal working order. This position is a multidisciplinary role requiring operational understanding, and underlying methodologies for heavy civil site construction.
Utilizes Business Center software to update customer files, check for modeling errors and verify data
Works with other departments to ensure that customer’s needs are met
Trains customers on CAT integrated technology products
Pulls and prepares inventory to complete tasks
Covers periodic rotations on the “SITECH Help Desk” where the technician must be able to help customers troubleshoot machine and off machine issues over the phone using their extensive technology knowledge. Must work through customer issues while mental visualizing what the customer is doing and explaining. Must maintaining patients and professionalism to help solve the customer issues. This is a customer service role.
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge with current computer software, related hardware, and machine electronic systems
Strong electric diagnostic skills, schematic reading, and understanding
Working knowledge 3D site modeling and the interaction of models with machine controls and site calibrations
Ability to operate multiple sized and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, paving systems to include but not limited to asphalt pavers, concrete pavers and curbing machines.
Ability to install and repair hydraulic valve systems and associated control systems
Strong electrical system experience. Ability to read and understand electrical system schematics, troubleshoot the same with a multi meter and sound troubleshooting techniques. Ability to troubleshoot CAN network systems. Also, able to build and pin out cables to make cables or to correct wiring issues.
Ability to disassemble and repair various electronic systems related to machine technology and survey infrastructure products. Must be able to read and understand wiring diagrams
Ability to cut, grind, weld, and solder
Excellent work habits, accuracy, attention to detail, and quality of work
Excellent customer service skills
Verbal and written communication skills
Ability to follow logical troubleshooting procedures
Effective influencing skills which include teaching, motivating, and developing customers and employees
Strong organization and time management skills
Critical thinking and problem-solving skills
Ability to work independently and as part of a team
Ability to be self-starting and self-motivated
Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
Strong computer skills and the ability to work in Microsoft Word, Excel, CAD, AGTEC, in addition to various warehouse and accounting programs