Senior Engineer 1 - Customer Support

• Be the technical expert for K&S wire bonding products, providing advanced troubleshooting and support to customers and field service teams.

• Drive customer success and product performance by resolving technical issues, recommending upgrades, and supporting new product introductions and retrofit programs.

• Collaborate globally and support locally, partnering with engineering, sales, and service teams while providing hands-on customer support both remotely and on-site when needed.

• Minimum of a Diploma or Degree in an engineering-related discipline.

• At least five years of work experience in the semiconductor assembly manufacturing industry is preferred.

• Knowledge of wire bonding technologies with process application experience is an advantage.

• Competent in Microsoft Office and able to effectively use diagnostic tools, such as oscilloscopes and encoder alignment tools.

• Strong technical troubleshooting and problem-solving skills, ideally within semiconductor equipment, electronics, automation, or a related industry.

• Excellent communication and stakeholder management skills, with the ability to work effectively with customers and cross-functional teams.

• Customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.

• Willing and comfortable to travel internationally up to 20-40% of the time to support customers, field teams, product deployments, and business needs across the region.

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets. 

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

• Serve as the regional technical expert for K&S wire-bonding products, providing advanced troubleshooting and technical support to customers, Sales, and Field Service teams.

• Deliver technical guidance on product applications, training, processes, and best practices to support customer success and equipment performance.

• Investigate product-related issues, identify root causes, and work closely with product and engineering teams to drive effective solutions and continuous improvement.

• Assess customer needs and recommend product upgrades, coordinating implementation and deployment across the region.

• Create, review, and communicate technical bulletins, alerts, and support documentation to ensure field teams have timely and accurate information.

• Support the introduction of new products by establishing site readiness requirements and ensuring the availability of tools, materials, and technical resources.

• Coordinate and support product retrofit activities, including logistics, documentation, progress tracking, and corrective actions when required.

• Provide hands-on support at customer sites to resolve complex technical issues and ensure a high level of customer satisfaction.

• Perform other duties and projects as assigned.