Office Team Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

Location: This role will be based at our APAC Distribution Centre, based at Gul Circle.

Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing, timely delivery, and exceptional service standards across our customer base.

You will oversee the end‑to‑end order handling workflow, manage a high-performing team, and collaborate closely with internal stakeholders to ensure operational excellence.

Job Description

Leadership & Team Management

• Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
• Manage team performance, workload allocation, and resource planning
• Drive a culture of continuous improvement, ALPS, accountability, and customer focus

Order Support & Fulfilment

• Oversee complete lifecycle of customer orders from entry to fulfilment
• Ensure accuracy in order processing, delivery scheduling, and system updates
• Resolve escalated order issues, delays, shortages, or documentation gaps
• Monitor service KPIs and ensure adherence to SLAs

Operational Excellence

• Review and optimize order handling processes to improve efficiency
• Identify service gaps and implement corrective actions
• Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
• Support audits, compliance checks, and operational reporting

Stakeholder & Customer Management

• Serve as the primary point of contact for escalations related to order fulfilment
• Partner with internal teams to resolve complex order or supply chain issues
• Communicate proactively with customers on order status and service recovery steps

Systems & Data Management

• Ensure data accuracy in ERP / order management systems
• Drive digital initiatives and process automation where applicable
• Provide regular reports on team performance, order accuracy, and fulfilment metrics

What You Know

• Diploma / Degree in Business, Supply Chain, Operations, or related field
• Lean Six Sigma (Green Belt certification) will be an added advantage.
• Minimum 5 years of experience in order management, customer operations, or supply chain
• At least 2 years in a supervisory or managerial capacity
• Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
• Excellent communication, leadership, and stakeholder management skills
• Analytical, detail‑oriented, and solution‑driven
• Able to work in a fast-paced, high-volume environment

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.