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St. Charles Health System

Regional health system operating four hospitals

Laboratory Charge Capture and Billing Support Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBend, OR, USA$22.30 - $30.11 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least two years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field is required.
  • Working knowledge of healthcare billing and revenue cycle processes is required.
  • The employee must be able to wear appropriate personal protective equipment required to perform the job safely.
  • The employee must have the ability to interact and communicate professionally with people at all levels of the health system and with external customers, clients, and potential employees.
  • The employee must have the ability to build consensus with a diverse population with differing needs and facilitate consensus among healthcare professionals and agencies to achieve expected results.
  • The employee must be able to work under pressure in a fast-paced environment, multitask, and work independently.
  • The employee must have attention to detail, strong organizational skills, and written, oral, and customer-service skills, particularly when handling stressful personal interactions.
  • The employee must have strong analytical, problem-solving, and decision-making skills.
  • The employee must have strong computer skills, including proficiency with Microsoft Office applications.
  • The employee must have intermediate Excel skills and the ability to create, maintain, and interpret reports.
  • The employee must be able to navigate laboratory, billing, and electronic health record systems.
  • The employee must be able to accurately enter, review, and reconcile electronic charge and billing information.

Responsibilities

  • Review laboratory charges and supporting documentation for accuracy and completeness.
  • Monitor assigned charge-capture and billing work queues and resolve routine edits and exceptions.
  • Identify missing, incorrect, or incomplete charges and coordinate corrections.
  • Research and resolve laboratory billing and charge discrepancies with appropriate teams.
  • Perform routine charge-capture and billing audits and report identified trends or issues.
  • Support third-party and reference laboratory billing by ensuring accurate demographic, order, charge, and billing information.
  • Review and reconcile reference laboratory invoices and supporting documentation.
  • Prepare and maintain accurate laboratory outreach client invoices.
  • Research laboratory billing inquiries and coordinate resolution with appropriate teams.
  • Identify and report recurring billing and charge issues to the Laboratory Revenue Integrity Specialist and/or Revenue Cycle leadership.
  • Perform charge-capture and billing activities according to established procedures, payer requirements, and organizational policies.
  • Maintain knowledge of laboratory billing and charge-capture requirements.
  • Identify opportunities to improve charge-capture and billing workflows and reduce revenue leakage.
  • Support continuous improvement using Lean principles and champion change.
  • Assist with developing and maintaining job aids and workflow documentation.
  • Support the organization’s vision, mission, and values; maintain a safe environment for caregivers, patients, and guests; uphold professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with organizational investigations and proceedings.
  • Deliver customer service and/or patient care in a timely, efficient, and accurate manner that promotes goodwill.
  • Perform additional duties of similar complexity as required or assigned.

Desired Qualifications

  • An associate’s or bachelor’s degree is preferred.
  • Three years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field is preferred.
  • Knowledge of CPT and ICD-10 coding is preferred.
  • Experience with laboratory charge-capture and billing processes is preferred.
  • Experience working with electronic health records or laboratory information systems is preferred.

About the Company

St. Charles Health System

Regional health system operating four hospitals

St. Charles Health System operates four hospitals and employs over 220 medical providers to deliver medical care in Central Oregon. It offers a full range of health services—from routine treatments to specialized care—through its hospitals and clinics. Patients receive care across inpatient stays, outpatient procedures, and community health programs managed by the system. Revenue comes from charging for patient care services, and the organization funds ongoing operations plus capital projects to expand and upgrade facilities. Its edge over competitors comes from being the largest regional health care system in Central Oregon with an integrated network of hospitals and clinicians, enabling coordinated care across multiple sites. The goal is to improve community health and work toward America’s healthiest community by expanding access to care and partnering with local organizations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Oregon, United States
Founded
1918

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