Implementation Manager
$95k - $110k/yr
Mid
Remote in USA
RemoteRemote within the United States; occasional travel to the San Francisco office and customer sites when needed.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health technology.
- Strong project management fundamentals, including scoping, milestones, RAID (risks, assumptions, issues, and dependencies), and stakeholder communications.
- Ability to reconstruct solutions from fundamental elements to drive innovation.
- Ability to approach ambiguous problems with a hypothesis-driven mindset, identify key inputs, feedback loops, and tests, and validate assumptions before scaling a solution.
- Technical curiosity and learning agility, including the ability to become conversant in APIs and SDKs quickly.
- Experience collaborating with engineering or product teams on complex issues.
- Comfort operating in a fast-paced environment, running structured meetings, keeping internal stakeholders updated, and driving decisions.
- Experience with go-live planning and on-site or virtual launch support.
Responsibilities
- Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.
- Run discovery to understand clinical, operational, data migration, and integration needs, and translate findings into an implementation plan.
- Manage risks, dependencies, and change control; keep projects moving with clear updates and decision-making.
- Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.
- Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.
- Guide customers through adoption milestones and ensure usability for end users.
- Navigate API and SDK concepts to unblock workflows, including guiding developers through generating API keys, discussing API resources and basic error troubleshooting, and translating workflows into SDK-backed solutions.
- Learn to use AI tools to accelerate plugin development and iterate on existing plugins, such as Claude Code.
- Translate customer workflows into plugin requirements and high-level designs.
- Lead stabilization and transition to the ongoing support or customer success team.
- Identify repeatable patterns, plugin gaps, and process improvements, and share insights with internal teams.
- Coordinate internally with Product, Engineering, and Support to resolve questions and drive outcomes.
Desired Qualifications
- Experience training clinical staff and building enablement materials.
- Familiarity with data migration concepts.
About the company
Canvas Medical provides a cloud-based EMR platform for medical practices, including scheduling, data exchange, patient engagement, and revenue cycle management to boost profitability and efficiency. The platform integrates clinical workflows and billing, supports both fee-for-service and value-based models, and helps reduce denials. It differentiates by combining core health IT tools in one integrated system aligned to natural workflows, enabling care teams to focus on patient care. The goal is to create a more effective, integrated Health IT platform that improves clinical outcomes and financial sustainability for practices.
Company Size
11-50
Company Stage
Series B
Total Funding
$44M
Headquarters
San Francisco, California
Founded
2015
Get referred to Canvas Medical
See people who can refer or advise you
Simplify's Take
What believers are saying
- Studio beta launch in May 2026 expands product surface area and customer stickiness.
- Hyperscribe and other AI copilots position Canvas for ambient documentation adoption now.
- Anova's longevity-focused EMR opens a niche market with high-margin membership and cash-pay practices.
What critics are saying
- Canvas has only 33 employees in 2026, limiting enterprise sales and support capacity.
- Headcount fell 26.6% from 2023 to 2026, signaling budget pressure and execution risk.
- Legacy EMRs like Epic and athenahealth can copy workflow automation, crushing Canvas differentiation by 2027.
What makes Canvas Medical unique
- Canvas Studio, launched May 21, 2026, lets clinics customize EMR workflows with natural language.
- Canvas SDK, generally available since December 2024, gives developers deep, safe EMR integration controls.
- Canvas won 2026 Best in KLAS Ambulatory Specialty EHR, validating specialty-practice product strength.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Home Office Stipend
- 401(k) Retirement Plan
- Unlimited Paid Time Off
- Parental Leave