Full-Time

Technical Customer Success Manager

US

Posted on 9/23/2024

mParticle

mParticle

201-500 employees

Customer data platform for marketing optimization

Data & Analytics
Consumer Software
AI & Machine Learning

Compensation Overview

$135k - $153kAnnually

+ 25% Target Variable + Equity + Benefits

Senior, Expert

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • A minimum of 5 years of experience in a customer-facing role that is technical - Technical CSM, Technical Account Management (TAM), Professional Services, Sales/Solutions Engineering
  • Technical exposure to SDK's and API's
  • 4 year undergraduate degree.
  • Extensive experience providing data driven solutions to enterprise customers
  • Proven track record in a consulting role and customer-facing environment. Ability to leverage your business acumen to assess client needs, connect needs to product capabilities and drive adoption.
  • Ability to break down technical concepts for a wide audience of different stakeholders with a varying degree of technical aptitude.
  • Ability to set and execute on priorities within a fun and fast-paced environment.
  • Expertise in leading meetings with strong presentation skills.
  • Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
  • Desire to be a key player within a strong team focused on exceeding client expectations.
Responsibilities
  • Act as primary point of contact for mParticle’s clients and serve as a trusted consultant to optimize and expand value delivered through the mParticle platform.
  • Apply in-depth knowledge of the customer’s business, the mParticle product solution, and technical expertise to drive and increase adoption of mParticle’s feature set
  • Manage the client partnership experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
  • Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and ongoing success
  • Act as owner and point of escalation for mParticle platform issues, working across internal teams to facilitate a timely resolution for customers.
  • Serve as the voice of the customer within mParticle, connecting cross-functionally to address feedback and share customer context. Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases.
  • Maintain a high level of customer satisfaction by collecting and structuring client feedback & working closely with internal teams to prioritize requests.
  • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

mParticle enhances customer data for businesses in the digital marketing and advertising industry by unifying customer interactions into a single profile. This allows companies to improve conversion rates and customer retention while using AI to predict outcomes and target users effectively. mParticle stands out by helping businesses build a first-party data foundation and ensuring customer privacy. The company's goal is to empower businesses to make informed decisions and adapt to changes in technology and privacy.

Company Stage

Series E

Total Funding

$294.7M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer insights boosts mParticle's market potential.
  • Partnerships with major brands like HBO Max and JetBlue enhance mParticle's credibility.
  • The QSR industry's digital shift increases reliance on mParticle's platform.

What critics are saying

  • Emerging CDP startups may offer similar services at lower costs, threatening market share.
  • Stricter privacy regulations could increase compliance costs and limit data collection.
  • Economic downturns might reduce client marketing budgets, impacting subscription revenue.

What makes mParticle unique

  • mParticle offers real-time data orchestration across the entire customer data stack.
  • The platform provides AI-driven predictions to enhance customer engagement and retention.
  • mParticle supports first-party data strategies, crucial for privacy compliance and data accuracy.

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Benefits

Excellent benefits

Pawternity policy

401k

Unlimited time off

Bring your dog!

Commuter program

Flexible hours

Healthy snacks

Parental leave

INACTIVE