NPI Product Engineer

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

As a Product Engineer (Sustaining & NPI), you will support a portfolio of inspection and metrology tools including optical profilers and component inspection machines.

This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs

• Product NPI engineering activities, focusing on service including engineering material, documentation, configuration control, FRU’s and Jigs.
• Work with cross functional teams of engineers, manufacturing, supply chain to define and maintain the new product service structure.
• Implement processes methodologies, including test and troubleshooting related items.
• Setup complex project plans, across multiple resources disciplines, and drive to completion.
• Create, review, and submit engineering change orders (ECOs) as needed.
• Self-managing priorities and activities to support the transfer to production of multiple products.
• Support the field service team by coordinating the assembly and shipment of the required spare parts.
• Prepare Cost of Service COS model (bottom-up and top-down) during concept phase, and update them as new information is available.
• Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses.
• Work closely with Engineering teams, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements
• Ensure that learning on current generation tools is captured and applied to next generation designs.
• Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products

Minimum Qualifications

• Bachelor's Degree in Engineering, Physics,  Electronics, Optics, Mechanical, or related technical field and two (2) years of proven experience
• Knowledge of servers, electrical and mechanical systems, and/or motion control
• Experience in a Systems or NPI/Process Engineer role.
• Strong analytic and data analysis skills.
• Person who will thrive in this job is interested in technology, human factors, business, driving improvements, and enjoys communicating and building working relationships
• Knowledge or experience with industry standard problem-solving methodologies and models.
• Motivated by helping others succeed, enjoys teaching, troubleshooting, working with groups of people and explaining sophisticated things as simply as possible.
• Occasional domestic and international travel, including to the United States, may be required as part of this role between 10% and 20%

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.