Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Spa Receptionist

Reception & Front DeskConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Fluency and literacy in English are required.
Excellent guest service and interactive skills are required.
Ability to work in a fast-paced and stressful environment is required.
Computer proficiency and manual dexterity to operate a computer and office equipment are required.
Good writing and math skills are required.
Ability to follow written and oral instructions and procedures is required.
Ability to multitask and maintain attention to detail is required.
Ability to sit for up to four hours and maneuver throughout the property, including stairs and escalators, is required.
Ability to push, pull, reach, grasp, bend, twist, stoop, and kneel is required.
Ability to work in a noisy environment and interact with guests who may use tobacco products is required for public-contact positions.

Responsibilities

Greet and welcome guests.
Check guests into the spa using Spotlight and provide personalized service.
Handle multiple phone lines while assisting guests in the spa.
Coordinate appointments with hosts, Summit Suites, and other hotel coordinators.
Use the Micros system for transactions and handle cash.
Use Spa Soft software to schedule treatments.
Provide product knowledge and answer guest questions about retail products.
Describe the types of spa services offered, including more than 45 treatments.
Book appointments accurately with the correct therapist and time.
Relay guest requests and needs to therapists promptly.
Print the daily schedule for all therapists and inform therapists of treatment or schedule changes.
Assist with retail sales transactions.
Assemble reports from the daily appointment log.
Assist guests with casino layout and directions.
Contact security in emergency situations.
Restock and inventory retail products.
Accommodate group reservations.
Review spa policies and procedures with guests.
Process hotel payment methods, including Total Rewards, manager comps, hotel comps, room charges, and credit card charges.
Check guests out, obtain the correct payment, and allocate gratuities to the appropriate therapists and attendants.
Prepare daily revenue and transaction-history records for audit and the department manager.
Adhere to regulatory, company, and department policies and procedures.
Present oneself as a credit to the company and encourage team members to do the same.

Desired Qualifications

A high school diploma or equivalent is preferred.
Retail sales experience is preferred.
Previous spa experience is preferred.

Ensures the flawless information about each treatment, delivery of exceptional service in scheduling of massage appointments, information about the retail products and sales of retail products.

Literate and fluent in English
Excellent guest service skills
Ability to work in a fast paced and stressful environment
Computer proficiency
Has good writing skills / Can neatly write vouchers
Ability to follow written and oral instructions and procedures
Demonstrated excellent interactive skills
Good math skills
Ability to multi-task, and must be detail oriented
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
High School Diploma or equivalent preferred
Retail sales experience preferred.
Previous spa experience preferred

ADDITIONAL REQUIREMENTS
Must be able to sit for long periods of time (up to 4 hours)
Must be capable of reaching above and below the shoulder
Must be able to maneuver throughout all areas of the property including stairs and escalators
Must have the ability to push, pull, reach, grasp, bend, twist, stoop, and kneel.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Greets and welcomes guests.
Checks guests into the Spa using Spotlight skills and gives personalized service.
Handles multiple phone lines at once while assisting guests in the Spa.
Deals with High End guests (Seven Star, Diamond, VIP hotel guests).
Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators.
Uses Micros System for all transactions / handles cash (over $1000.00).
Uses Spa Soft software to schedule treatments.
Has professional product knowledge about all retail products and can assist guests with questions.
Can accurately describe different types of services offered at the Spa (more than 45 treatments).
Can accurately book appointments with the correct therapist at the correct times.
Very detail oriented, can relay information to therapists if guest has certain requests or needs in a timely manner.
Prints out the daily schedule for all therapists.
Informs the therapists of any change in treatments or schedule.
Assists with the sale of all retail transactions.
Assembles reports of the days appointment log.
Assists guest with Casino layout and directions.
Contacts security if an emergency situation arises.
Restocks and inventories the retail products.
Accommodates group reservations
Can accurately review Spa policies and procedures with guests.
Has the knowledge of all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges and more).
Checks out guests and gets the correct form of payments / allotting gratuities to the correct Therapists and Attendants.
Neatly prepares daily revenue and daily transaction history for Audit and Department Manager.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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