Resort Driver

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Resort Driver. Reporting to the Director, Front Office, the Resort Driver plays an important role in supporting guest experiences and operational efficiency at Fairmont Southampton. This position is responsible for safely transporting guests around the resort, operating resort vehicles (including food & beverage and laundry transport trucks), and providing helpful information about the resort and surrounding area. The Resort Driver serves as a welcoming ambassador for the property and ensures prompt, courteous service to both guests and team members. 

Key Responsibilities

Guest Transportation & Service 

• Transport guests around the resort in a timely, safe, and friendly manner.  

• Assist guests with loading and unloading luggage or personal items when needed.  

• Provide guests with information about resort amenities, services, and local attractions when appropriate.  

• Maintain a courteous, professional, and welcoming demeanor with all guests and colleagues. 

Vehicle Operation & Maintenance 

• Operate all designated resort vehicles, including cars, vans, utility trucks, and transport vehicles, in accordance with safety regulations and hotel standards.  

• Conduct pre‑trip and post‑trip vehicle inspections, report maintenance needs, and maintain cleanliness of vehicles.  

• Follow all hotel policies and traffic laws while driving and transporting guests or supplies. 

Operational Support 

• Transport goods and supplies (primarily food & beverage and laundry) to support hotel operations. 

• Maintain accurate logs and records of vehicle usage, mileage, and trip details.  

• Coordinate with Front Office, Concierge, and other departments to support guest transportation needs and ensure smooth operations.  

Safety & Compliance 

• Adhere to all hotel safety procedures, driving standards, and regulatory requirements.  

• Promote safe driving practices and compliance with resort policies at all times. 

• Respond promptly and professionally to guest inquiries, requests, or concerns. 

Qualifications

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience 

• Minimum of 1+ years of professional driving experience, ideally in a hospitality, resort, or transportation role.  

• Experience interacting with guests and providing high‑quality customer service. 

Education & Licenses 

• High school diploma or equivalent preferred. 

• Valid driver’s license appropriate for operating resort vehicles, including larger trucks as required. 

• Clean driving record with no serious violations. 

Competencies, Knowledge & Skills 

• Outstanding customer service and interpersonal skills.  

• Strong knowledge of local roads, resort grounds, and best routes for safe, efficient transportation. 

• Ability to operate a variety of vehicles safely and confidently.  

• Good communication skills and professional presentation. 

• Capable of maintaining vehicle logs, basic vehicle checks, and reporting maintenance concerns. 

Personal Attributes, Culture & Values 

• Reliable, punctual, and committed to guest safety and satisfaction.  

• Comfortable working independently and as part of a team. 

• Service‑oriented mindset with a friendly, engaging attitude. 

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Circumstances 

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, as operational needs require. 

• Physical ability to assist with guest luggage and supplies, and perform routine vehicle checks as needed. 

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.