Cummins

Builds engines, generators, and powertrains

Service Parts Associate

RetailConfirmed live in the last 24 hours

Full-timeFarmington, NM, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
Ability to process orders, manage transactions, and support customers through the order lifecycle.
Strong computer skills, including Microsoft Office and inventory/order management systems.
Understanding of inventory control, shipping and receiving, and warehouse processes.
Ability to work effectively with customers, technicians, suppliers, and internal teams.
Strong communication, organizational, and problem-solving skills.
Ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
Proficiency in Microsoft applications, generating reports, and advanced-level computer skills.
Some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
May require licensing for compliance with export controls or sanctions regulations.

Responsibilities

Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
Process customer orders, quotes, returns, and transactions accurately and efficiently.
Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
Identify opportunities to upsell related products and services to meet customer needs.
Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
Adhere to Cummins Health, Safety & Environmental policies and procedures.

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

Wearelookingforatalented Service Parts AssociatetojoinourDistributionbusinessin(Farmington, NM).

100% Onsite

Inthisrole,youwillmakeanimpactinthefollowingways:

Support customers by phone and in person by identifying, sourcing, and supplying parts solutions.
Process customer orders, quotes, returns, and transactions accurately and efficiently.
Maintain positive relationships with internal and external customers by providing timely support and resolving issues.
Utilize parts catalogs, systems, and technical resources to identify and procure parts in the most cost-effective manner.
Support shipping, receiving, inventory management, warehouse activities, and stock control processes.
Identify opportunities to upsell related products and services to meet customer needs.
Maintain accurate records and documentation while ensuring a clean and organized parts counter and warehouse environment.
Adhere to Cummins Health, Safety & Environmental policies and procedures.

On call every other week

Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Inordertobesuccessfulinthisrole,youwillneedthefollowing:

Experience providing customer service in a parts, warehouse, retail, automotive, or distribution environment.
Ability to process orders, manage transactions, and support customers through the order lifecycle.
Strong computer skills, including Microsoft Office and inventory/order management systems.
Understanding of inventory control, shipping and receiving, and warehouse processes.
Ability to work effectively with customers, technicians, suppliers, and internal teams.
Strong communication, organizational, and problem-solving skills.
Ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
High school diploma or equivalent required.

About the Company

Cummins

Builds engines, generators, and powertrains

Cummins designs and manufactures engines, power generation systems, and related components for commercial vehicles, industrial machinery, and stationary power. Vehicle and equipment makers install its diesel and natural gas engines, while businesses use its generator sets for backup and continuous electricity. Its components include turbochargers, emissions controls, transmissions, axles, and brakes, and its Accelera business builds batteries and electric powertrain systems. Cummins earns revenue from equipment and component sales, replacement parts, and maintenance through company-owned and independent distributors and dealers. Cummins was founded in 1919 and is headquartered in Columbus, Indiana.

Company size: 10,001+
Company stage: IPO
Headquarters: Columbus, IN
Founded: 1919

Recently Posted Jobs

Explore more opportunities at Cummins

See more jobs