Information Security Awareness Manager @ Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are searching for a proactive and creative Information Security Awareness Manager at Five9 who will focus on internal security awareness and extend their expertise to external communications. This role involves collaboration with the Marketing team to create informative security whitepapers and tech sheets for customers, promoting Five9’s security through thought leadership on LinkedIn and other media sources, and assisting in developing content for customer presentations. This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).

Key Responsibilities:

Collaborate with the Marketing team to develop and publish security whitepapers and tech sheets highlighting Five9’s commitment to security for our customers.
Take a leading role in promoting Five9’s security practices through thought leadership articles, posts on LinkedIn, and contributions to other relevant media outlets.
Assist in creating and refining content for customer presentations, ensuring that security asp accurately and effectively communicated.
Develop engaging and informative security awareness content for internal channels like Slack messages, email newsletters, and office posters.
Design and manage a Security Champions program to engage employees across various departments in security best practices.
Work with the design team to create appealing and informative swag for the InfoSec and other technical teams.
Organize and conduct security awareness events and workshops, promoting participation and a strong security culture.
Regularly assess the effectiveness of the awareness campaigns and adjust strategies based on analytics and feedback.
Keep abreast of the latest cybersecurity trends and threats, incorporating this knowledge into both internal and external communication strategies.
Report on the effectiveness and reach of the security awareness initiatives to management.

Requirements:

3 - 5+ years of experience in Security Marketing or Marketing.
Proven experience in security awareness program development with a strong emphasis on marketing and external communications.
Demonstrated ability in creating technical whitepapers, tech heets, and thought leadership content related to cybersecurity.
Excellent communication skills, with a talent for crafting messages that engage and inform diverse audiences, including customers.
Experience with content creation for customer presentations and public-facing communications.
Strong collaboration skills with Marketing, Design, and other departments.
Solid understanding of cybersecurity trends and principles, with the ability to convey complex concepts easily.
Creative and strategic thinker, capable of developing innovative approaches to promote security awareness internally and externally.

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$120,900—$233,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Compensation Overview

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