DLE Consultant

Job Posting Title

DLE Title Consultant

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Service Operations - R4 - OKC/Classen

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $SALARY.

Job Description

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $47,000.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.  The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.  Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.  Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.  

POSITION SUMMARY

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

MV Transactions:

• Responds to questions and inquiries via telephone, mail, or in-person from SOK customers and/or Licensed Operators (LO’s).
• Provides technical assistance to customers by processing; duplicate titles, add lien titles, title transactions, transfer-on-death requests, release liens, etc.
• Receives and verifies court order requests from customers and LO’s.
• Processes all title corrections that require payment.
• Composes title instructions for transactions that need to be completed with inventory for the processing section.
• Completes research of laws and rules as needed to respond to specific inquiries.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems.
• Answers general question through Teams for the SOK phone bank.
• Provides backup coverage for the store at SOK HQ when necessary.
• Balance cash daily.
• Assists in projects as assigned, such as DL transactions.
• Other duties as assigned.

DL Transactions:

• Interviews applicants to determine the type of license or identification required; reviews, inspects, and verifies legality of qualifiable documents; to verify identity and determine eligibility for and type of driver’s license or identification card.
• Advises applicants as to reasons application cannot be accepted and procedures to resolve any disqualifying issues including providing expert testimony relating to medical disqualifications.
• Evaluates medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
• Conducts in-depth vehicle safety inspections of vehicles, buses and commercial vehicles to be used in completing required tests and tests operators’ knowledge and ability to safely operate required systems and equipment.
• Administers vision, written, pre-trip and skills tests as appropriate; evaluates applicant’s performance to determine knowledge and ability to safely operate a motor vehicle and comply with existing state and federal laws; determines area of improvement required and advises the applicant.
• Establishes driver’s license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
• Upon request, assists the Legal Division in gathering evidence to prepare for potential legal action on fraudulent applications. 
• Responds to inquiries from motor license agents in verifying the identity of an applicant provides information concerning specific laws and procedures to law enforcement agencies and the general public and makes recommendations on changes in driver’s license laws, policies and procedures.
• Conducts other interviews and hearings, both formal and informal, as required, concerning all aspects of driver's license suspensions, revocations and restrictions, modifications to allow driving to and from work and in the course of employment, temporary licenses and other issues; interviews individuals concerning actions taken under financial responsibility laws; reviews and analyzes accident reports and other information; renders final decision as to appropriate actions to take based on the circumstances of individual cases; issues set aside or stay orders, modification orders and temporary licenses and completes other forms and documents, as required.
• Provides training to lower-level staff at their assigned location or other near-by locations.
• Proctors CDL exams (must be CCKE certified). 

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency. 

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records. 
• Skill in providing technical assistance and processing transactions.
• Ability to read, comprehend, and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
• Ability to analyze information to resolve issues and determine actions; provide technical assistance in processing complex transactions; maintain accurate cash balances.

Additional KSA’s:

• Knowledge of state and federal laws regarding driving privileges, physical requirements, exemptions and the issuance of driver’s licenses; of various types of commercial vehicles, related safety and operating equipment and licensing requirements; of the different types of driver’s licenses; and of interviewing principles and practices.
• Ability to conduct interviews; to inspect and evaluate motor vehicles and related equipment; to operate all types of motor vehicles; to administer written and performance tests; to determine authenticity of identification documents in order to verify the individual is legally within the United States and the state of Oklahoma; to communicate effectively; to operate computers; and to touch type.
• Ability to oversee the work of and provide guidance to employees in the lower level; and to perform highly complex and independent work for all classes of motor vehicles and licensing.

EDUCATION & EXPERIENCE

The preferred minimum qualifications for this position are:

• A Bachelor’s Degree in any field
• OR four (4) years of technical clerical office work
• OR equivalent combination of education and experience.

Preference may be given to candidates who:

• Have previous customer service experience.
• Have familiarity with DMV processes and procedures.
• Is proficient in typing at least 50wpm with minimal errors.

SPECIAL REQUIREMENTS

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. 
• The work location may vary depending on the needs of the agency.
• This position may require occasional travel.  The selected candidate must be willing and able to perform all job-related travel.  State vehicles may be available, but reliable transportation may be required for local travel. 
• This position works in a storefront setting with a large percentage of the workday spent on the store floor. The noise level in the work environment is usually mild but will depend on customer traffic in the store. 
• This position may require employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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