Field Services Assistant Intern

INTERNSHIP – Eastern Telephone & Technologies - Field Services Assistant – IWS

Division: Academic Affairs                                                                 Department: Career Pathways 2

Experience: Experienced

Job Code:                                       GL Code:

Supervisor of Student Employee(s): Angela Lockhart, Darrell Maynard

FWS, IWS, or Grant Funded:  ☐ FWS,  ☐  IWS,   ☒ Grant Funded

Avg. Hours/Week:  ☒ 1-5,   ☒ 6-10,   ☐11-15,  ☐  16-20 Total 80 hours/semester

Eastern Telephone & Technologies is interested in partnering with the University of Pikeville to provide students with hands-on experience in the technology industry. Our internship program is designed for a student interested in computers, networking, structured cabling, AI and emerging technology who wants to apply classroom learning in a real-world environment. Previous professional experience is not required. Our goal is to teach, mentor and help develop Interns. Interns will gain experience across two primary areas of Eastern's operations: LVS (Structured Cabling) and TCM (Technical Support & Troubleshooting).

This internship is intended to provide more than observation. Students will gain supervised, real-world experience with technology in customer environments while developing practical skills in structured cabling, networking, computer support, troubleshooting, managed IT, fixed wireless, business phone systems, customer service, AI and emerging technology.

Our goal is for interns to leave Eastern with practical skills, greater confidence, professional experience and a clearer understanding of technology career opportunities available right here in Eastern Kentucky.

Responsibilities and Career Competencies:

Low Voltage Services (LVS) - Structured Cabling & Field Installation

Structured cabling is a fundamental skill for Eastern field technicians. Interns will work alongside experienced technicians to learn proper installation practices, including:

• Pulling and installing Cat6, fiber optic and RG6 cabling (CSD, T, TW)
• Learning proper cable termination techniques (CSD)
• Performing patch panel work and installing RJ11/RJ45 inserts (CSD, T)
• Labeling, organizing, testing and participating in cable certification (CSD, T)
• Learning safe, professional use of tools, ladders and installation equipment (CSD, P, T)

Telephone Computer & Managed Services (TCM) - Technical Support & Troubleshooting

Interns will also gain exposure to Eastern's technical support and managed services work, including:

• Assisting with Tier 1 customer support, helpdesk and PC troubleshooting (C, P, T)
• Entry-level network and server troubleshooting (CT)
• Learning routers, switches, Wi-Fi and basic network infrastructure (CSD, T)
• Shadowing managed services work and fixed wireless installations/management (TW, C)
• Providing entry-level UCaaS/business phone system support (C, P)
• Accompanying technicians on service calls and completing assigned online technical training (C, TW, T)

AI & Emerging Technology

Interns will be encouraged to build their understanding of Artificial Intelligence and automation, explore practical uses of AI in business and technical support and learn how emerging technologies can complement traditional IT, networking and field-service skills. (CSD, CT, L, T)

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Qualifications:

• Enrolled full-time and in good standing at UPIKE.
• Demonstrated prior experience, education, or advanced skill in related work appropriate to the responsibilities of this position.

Preferred Qualifications:

We value attitude, dependability, initiative and willingness to learn more than an extensive technical background.

• Genuine interest in technology, networking, computers and AI
• Willing to perform both hands-on field work and technical troubleshooting
• Comfortable learning to use tools and install structured cabling
• Asks questions, takes initiative and accepts coaching
• Communicates professionally with customers and team members
• Takes pride in clean, organized, quality work and follows safety/company policies

In the following sections check all boxes that apply to your job.

Computer Skills:  ☒  Word,  ☒  Excel,    ☒ PowerPoint,  ☒  Canva,  ☒  Social Media & New Technology,                     ☒  Other: _________________________

Other Skills:  ☒  Attention to detail,  ☒  Strong active listening abilities,  ☐  Public speaking,                 ☒  Written & verbal communication,  ☒  Customer focused,  ☒  Willingness to learn new things

Work Schedule:    ☐ Su ___ to ___;  ☐  M ___ to ___;  ☐  T ___ to ___;  ☐  W ___ to ___;  ☐  R ___ to ___;      ☐  F ___ to ___;  ☐  Sa ___ to ___;  ☒ Other: Hours determined upon agreement between intern and supervisor. Typically during normal business hours, M-F.

Work Conditions:  ☒  Heat,  ☒  Cold,  ☐  Odors/Smoke,  ☐  Toxic Agents,  ☒  Dust,  ☒ Machinery,           ☐  Light Intensity,   ☒ Noise,  ☒  Vibrations,  ☐  Wetness,  ☐  Humidity,  ☒  Electrical Currents,                 ☐  Other: _________________________

Physical Demands:  ☒  Keyboarding,  ☒  Reaching/Handling,  ☒  Stooping/Kneeling,                            ☒  Crouching/Crawling,  ☒  Pushing up to _50_ lbs.,  ☒  Pulling up to _50__ lbs.,  ☒  Lifting up to _50__ lbs.,      ☒  Carrying up to _50__ lbs.,  ☒  Climbing,  ☐  Balancing,  ☐  Other: _________________________

Number of Positions: 1

Pay Rate: 10.50/hr

Location: 106 Power Dr | Pikeville, KY 41501 | 606-432-0043

Additional Comments:

• Student must work a minimum of 80 hours in the semester. Student must enroll concurrently into CVL 401: Integrated Internship Experience and successfully complete this course. Student will enroll in the 2 credit hour option for this position.
• By the end of the internship, the student should be able to develop an event plan, organize logistics and schedules, communicate with participants and volunteers, track basic expenses, and evaluate an event’s effectiveness. The intern will gain practical experience applicable to ministry, event coordination, hospitality, and nonprofit operations.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.