Cennox

Managed services for facilities, security, ATMs

Field Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeFinneytown, OH, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of experience in field service, equipment maintenance, or a related technical role is required.
A valid driver's license with a clean driving record and the ability to travel frequently within the assigned territory are required.
Mechanical and electrical troubleshooting skills are required, including the ability to read and interpret technical manuals and schematics.
Proficiency in using diagnostic tools, hand tools, and electronic testing equipment is required.

Responsibilities

Install, maintain, troubleshoot, and repair specialized equipment and systems at customer locations.
Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.
Communicate technical problems and resolution steps clearly to customers to ensure a positive service experience.
Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.
Adhere to safety protocols and company policies while working independently or as part of a team in various field environments.

Desired Qualifications

Technical or vocational training in electronics, mechanics, or a related field is preferred.
An associate degree or higher in Electronics, Engineering Technology, or a related discipline is preferred.
Previous ATM or Smart Safe experience is a plus.
Ability to work independently in remote or challenging environments is preferred.
Customer service skills and a track record of building positive client relationships are preferred.
Familiarity with maintenance management software and safety certifications is preferred.

Field Technician

*** EXPERIENCED FIELD TECH NEEDED IN CINCINNATI, OH ***

About the Role:
The Field Service Technician 2 plays a critical role in ensuring the optimal performance and reliability of complex equipment and systems at customer sites across the United States. This position involves diagnosing, repairing, and maintaining advanced technical machinery, often requiring travel to diverse locations and working independently in the field. The technician will collaborate closely with customers to understand their needs, provide timely solutions, and deliver exceptional service that minimizes downtime. Additionally, the role demands meticulous documentation of service activities and adherence to safety and quality standards. Ultimately, the Field Service Technician 2 contributes to customer satisfaction and operational excellence by applying technical expertise and problem-solving skills in dynamic environments.

Minimum Qualifications:

High school diploma or equivalent required; technical or vocational training in electronics, mechanics, or related field preferred.
Minimum of 2 years of experience in field service, equipment maintenance, or a related technical role.
Valid driver’s license with a clean driving record and ability to travel frequently within assigned territory.
Strong mechanical and electrical troubleshooting skills with the ability to read and interpret technical manuals and schematics.
Proficiency in using diagnostic tools, hand tools, and electronic testing equipment.

Preferred Qualifications:

Associate degree or higher in Electronics, Engineering Technology, or a related discipline..
Previous ATM, Smart Safe experience a plus.
Demonstrated ability to work independently in remote or challenging environments.
Excellent customer service skills with a track record of building positive client relationships.

Responsibilities:

Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations.
Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.
Communicate clearly with customers to explain technical problems and the steps taken to resolve them, ensuring a positive service experience.
Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.
Adhere to all safety protocols and company policies while working independently or as part of a team in various field environments.

Skills:
The required skills enable the technician to effectively diagnose and repair complex equipment, ensuring minimal downtime and high reliability for customers.

Mechanical and electrical troubleshooting skills are applied daily to identify root causes of equipment failures and implement corrective actions.
Communication skills are essential for explaining technical information clearly to customers and coordinating with internal teams.
Proficiency with diagnostic and testing tools allows for accurate assessment and efficient repairs.
Preferred skills such as familiarity with maintenance management software and safety certifications enhance the technician’s ability to manage service documentation and maintain compliance with industry standards, ultimately improving service quality and customer satisfaction.

About the Company

Cennox

Managed services for facilities, security, ATMs

Cennox provides managed services for facilities, security, and technology transformation in the financial, retail, and transportation sectors. It delivers integrated solutions including hardware installation, ongoing maintenance, security measures, and in-house branding and design. It manages a global installed base of cash automation machines, safes, and kiosks, offering ATM deployment and maintenance, smart safes, tracking and ink-staining security tech, field services, parts supply, refurbishment, and branch redesign. Its differentiator is acting as a single, end-to-end partner that covers the full lifecycle of technology deployment and physical transformation, supported by growth through acquisitions such as Sterling Bank Services, Diebold UK, FireKing, and Mick’s Vault Works, with a goal to be the preferred partner for large brands transforming and securing banking infrastructure worldwide.

Company size: 501-1,000
Company stage: Growth Equity (Venture Capital)
Total funding: $35.6M
Headquarters: Camberley, United Kingdom
Founded: 2004

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