Medical Support Assistant

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon.  Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. 

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling
• Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up
• Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
• Accurately schedule appointments within VA timeliness standards (≤ 7 calendar days from consult entry)
• Answer phones professionally, screen calls, and route or resolve inquiries appropriately
• Verify patient identity using two VA‑approved identifiers
• Update and validate demographic and insurance information during patient interactions
• Explain VA insurance collection requirements to Veterans and families
• Enter and maintain accurate documentation in CPRS / EHRM
• Collaborate with VA clinical staff and interdisciplinary care teams
• Assist with clinic access contingency plans, including rescheduling or shifting patients as needed
• Escalate scheduling or access issues to VA supervisors per SOP
• Maintain high customer service standards when interacting with Veterans, families, and staff
• Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
• Participate in required meetings, huddles, reporting, and quality improvement activities
• Complete related administrative duties as assigned to support daily operations

Qualifications

• High School diploma or GED equivalent.
• Proficiency in written and spoken English.
• Minimum typing speed of 50 words per minute.
• Basic computer proficiency, including Microsoft Office applications.
• Basic knowledge of medical terminology.
• Minimum 6 months of customer service experience.
• Ability to work remotely and independently in a professional setting.
• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
• No physical or health restrictions that would interfere with job performance.
• Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
• U.S. citizenship required. 

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.