SAIC

Technology integrator delivering defense IT solutions

Junior TACNET ISEA Network Engineer (Fleet Support)

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeSan Diego, CA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; years of experience in lieu of a degree will be considered.
Must be a U.S. citizen.
Must have an active Secret clearance to start.
Must have a Security+ certification.
Must be able to become IAT 2 certified within six months of hire; IAT 2 certification includes at least one additional certification such as CCNA, MCSA, MCSE, Linux+, or VCP.
Administration experience with Cisco switches and routers or Windows Server.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows operating systems in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word, and database software.
Understanding of databases and knowledge management tools.
Knowledge of how to query and tailor reports from a database.
Ability to work any assigned eight-hour shift, including evenings and overnight.

Responsibilities

Provide technical assistance and troubleshooting to U.S. Navy Fleet users and administrators for PMW160 TACNET CB-ISEA supported networks through distance support, help desk, and networking monitoring.
Interface with active-duty personnel and U.S. government employees to provide break/fix support for NAVWAR fielded tactical networks.
Respond to requests for technical assistance in person, by phone, and by email.
Analyze issues in an enterprise LAN shipboard environment and determine the best course of action for resolution.
Diagnose and resolve basic hardware and software issues, as well as logistics and administrative questions.
Research questions using technical manuals, operating and administrator guides, fleet advisory messages, and approved internal knowledge bases.
Advise customers on appropriate actions toward resolution.
Follow standard help desk procedures.
Log help desk and networking monitoring interactions in the HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolutions.
Prepare activity reports and respond to data and metrics requests.
Stay current with system information, changes, and updates.
Provide server break/fix and remote support for server, network, desktop, and peripheral equipment.
Interface with and direct U.S. Navy customers regarding proper approaches to maintaining U.S. Navy afloat networks and associated components supporting data, voice, and audio communications.
Work on moderately complex assignments and interact daily with supervisors, peer groups, and customers.

Desired Qualifications

Familiarity with one or more of the following systems: CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, ONE-NET, SCI Networks, SUB-LAN, VIXS, WRBS, CND, or SCIP-IWF.
At least one year of prior IT help desk work in a Windows call center environment.
One year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX, or another ticketing system.
Strong oral and written communication skills.
Customer service orientation.
Problem analysis and problem-solving skills.
Attention to detail.

SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support) that will work ONSITE in San Diego, CA. This role will support theTactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Flank Speed Wireless (FSW), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems.

This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am. In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer (on-deck and remote support), weekends.

JOB DUTIES:

Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment.
Responds to requests for technical assistance in person, over the phone, and via email.
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
Advise customer on appropriate action(s) towards resolution.
Follow standard help desk procedures.
Log all help desk/networking monitoring interactions in HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare various activity reports and respond to data and metrics calls.
Stay current with system information, changes and updates.
Works on assignments that are moderately complex in nature.
Interacts daily with supervisor, peer groups, and customers.
Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.
Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities.
Interaction normally involves exchange or presentation of factual information.

REQUIREMENTS:

Bachelors Degree; years of experience in lieu of degree to be taken into consideration.
Must be a U.S. Citizen.
Must have an Active Secret Clearance to start.
Must have a Security + Certification.
Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.).
Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, FSW, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
Administration experience with Cisco switches and routers OR Windows Sever.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
Understanding of Databases and knowledge Management tools.
Knowledge on how to query and tailor reports from a database.
Ability to work any 8-hour shift assigned including evenings and overnight.

DESIRED SKILLS:

1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
Strong Oral and written communication skills.
Customer Service orientated.
Problem analysis.
Problem-solving.
Attention to detail.

About the Company

SAIC

Technology integrator delivering defense IT solutions

SAIC is a technology integrator that supports the U.S. government with engineering and IT services for defense, space, and intelligence missions. Its offerings include integrating complex systems, software, data analytics, cybersecurity, and digital engineering to help national security programs run smoothly. The company operates by combining technical expertise with large-scale government contracts, delivering end-to-end solutions from planning and development to deployment and support. Unlike many firms that focus on a single product, SAIC differentiates itself through a long history of government work, its origins as an employee-owned company, and its growth through strategic acquisitions to broaden capabilities in digital engineering, mission IT, and related services. SAIC’s goal is to enable national defense and intelligence operations by providing the technology and services needed to design, build, and maintain critical systems at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Reston, VA
Founded: 1969

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