Avnet

Global technology distribution and solutions provider

Inside Sales Specialist

Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Possess expert knowledge of customer needs, products, and the complexity of business services.
Be able to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly complex accounts.
Be able to occasionally travel to customer sites or attend training, including some overnight travel.
Have advanced knowledge of systems such as SAP, enterprise resource planning, and order management.
Have full knowledge of Excel for problem solving, formulas, analysis, formatting, and data manipulation.
Have full knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.
Have a high level of proficiency in English and German.

Responsibilities

Sell products, services, and solutions to new and existing customers through inbound and outbound communications, including telephone, email, fax, and portals.
Develop and manage trusted relationships for assigned customers and accounts.
Regularly promote company options and solutions to customers.
Identify sales opportunities for focused market and brand solutions that increase market share, sales, and supplier margin while maximizing value to the company.
Deliver revenue or profit that supports customer financial sales metrics.
Create, upload, and qualify large quotations (BOMs) in SAP via ZLQ, then provide quotations to the inside sales representative or account manager for pricing and forwarding to the customer.
Validate automated new orders (EDI and call-offs) and book them to backlog with agreed resale.
Own the requoting process for the running order backlog.
Validate and process order changes, escalating to the customer when internal business rules are violated, such as push-outs or cancellations.
When there is no direct customer contact, escalate issues to the inside sales representative and account manager.
Maintain customer forecast materials, including validity, liability, and forecast parameters.
Validate and process customer forecasts, consignment changes, and call-offs; direct customer contact is preferred.
Proactively manage the order backlog with Supplier Controlling for unconfirmed and overdue orders, orders whose confirmation exceeds lead time, and buffer assignments; this process remains aligned with Supplier Controlling, which owns it.
When in direct contact with customers, proactively communicate lead-time changes, backlog situations, and supply-chain delays based on reports.
Cooperate with the inside sales representative, account manager, EBV Purchasing, Quote Center, Supplier Controlling, Sales Operations, and suppliers on requoting to fulfil customer needs and ensure supply chain.
Validate existing customers’ logistics solutions with the customer, when in direct contact, the account manager, and Sales Operations to support efficient ways of working.
Monitor customers’ operational logistics-process KPIs and provide regular updates to the account manager, inside sales manager, or regional sales manager in alignment with the inside sales representative.
Participate in team meetings, in-house training, and selected supplier training.

Desired Qualifications

Managing customer concerns and claims and registering them in the applicable system may be included as part of the 20% flexibility.
Customer contact may be undertaken only with agreement from the regional sales manager, inside sales manager, and account manager.

EBV Elektronik

EBV Elektronik, an Avnet company, is one of Europe's leading distributors for semiconductor products with almost 900 employees. For more than 50 years, we have been making our customers and manufacturers successful - every day. How do we do that? Through our employees:

Passion and competence
Ownership and trust
Learning and growing
Diversified teams and strong individuals

For us, every job is much more than just a task.

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

What’s in it for you?

A supportive team environment where everyone is working toward the same goal.
An environment where you will have the tools and opportunities to further your career.
And more….

What You Will Do:

Create, upload and qualify large quotations (BOMs) in SAP via ZLQ and provide quotation to ISR or AM for fixing pricing and forwarding to customer
Validate automated new orders (EDI, call-offs) and book to backlog with agreed resale
Owns requoting process for running Order backlog
Validate and process order changes, escalate to customer in cases internal business rules are violated (e.g. push outs, cancellations).
If not direct customer contact, ISS escalates to to ISR and AM
Maintain customers Forecast materials (validity, liability, forecast parameter)
Validate and process customers forecast, consignment changes and call-offs. Direct customer contact prefered.
Proactive Order Backlog Management in cooperation with Supplier Controlling (for unconfirmed and overdue orders as well as order confirmation > leadtime, buffer assignments). This Process will continue be aligned with Supplier Controlling, who owns the process
Provide proactive information to customer about lead time changes, backlog situations and delays in supply chain based on reports, if ISS has direct customer contact
Close cooperation with ISR, Account Manager, EBV Purchasing, Quote Center, Supplier Controlling, Sales Operations and Suppliers (re-quoting) to fulfil customers` needs and ensure supply chain
Validate existing customers logistic solutions with Customer (if direct contact), Account Manager and Sales Operations for efficient way of working
Monitor customers operational KPIs of Logistic processes and provide regular update to AM, ISM or RSM in alignment with ISR
Participation in team meetings, in-house trainings and selected supplier trainings
Optional: May manage customer concerns and claims and may register in the applicable system (part of 20% flexibility)
Optional: Customer contact only in agreement with RSM, ISM and AM

Key Skills Required

Possesses expert knowledge of customer needs, products and complexity of business services.
Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
Advanced knowledge of systems such as SAP, ERP, order management.
Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.
High level of proficiency in English and German
Interested?Great! We are looking forward to your application!
#LI-EBV

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

Job Applicant EMEA Imprint

About the Company

Avnet

Global technology distribution and solutions provider

Avnet is a global technology distributor that connects electronics component makers with customers around the world. It sources and distributes parts and offers design-in support, supply chain management, logistics, and systems integration to help bring products to market. The company stands out with its long history since 1921, large supplier and customer networks, and wide global reach, enabling end-to-end distribution and services at scale. Its goal is to help technology makers move from idea to product quickly and reliably through a globally integrated platform.

Company size: 10,001+
Company stage: IPO
Headquarters: Tempe, AZ
Founded: 1921

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