Full-Time

Billing Specialist

Posted on 11/27/2024

WalkMe

WalkMe

1,001-5,000 employees

Digital adoption platform for user guidance

Robotics & Automation
Enterprise Software

Compensation Overview

$55k - $80kAnnually

+ Bonus + Benefits + RSUs

Mid

Austin, TX, USA

Hybrid position in Austin.

Category
Bookkeeping
Financial Accounting
Accounting
Required Skills
NetSuite
Data Analysis
Requirements
  • 4+ years experience in a similar role
  • Bachelor's degree in business, accounting, or a related field
  • Experience with basic accounting and business principles
  • Working knowledge of spreadsheets (can maintain complex spreadsheets) and ERP system (We use NetSuite)
Responsibilities
  • Complete billing tasks, produce invoices and credit memos in accordance with customers agreements
  • Manage billing master data, including customer details and process internal requests for address, account and rate changes, account termination, account reactivation, recurring billing additions, etc.
  • Analyze customer's account statements
  • Provide support with customer and billing related queries
  • Manage account balances and resolve inconsistencies
  • Participate in implementing billing systems integrations
  • Ensure we are adhering to finance and booking policies, and approval standards are met, per set requirements.
  • Contribute to the team's mission to improve data flows, optimizing our processes, and ensuring accounting output is accurate.

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by addressing the challenges of digital adoption in the workplace.

Company Stage

Acquired

Total Funding

$299.1M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition by SAP at a 45% premium indicates strong market confidence and potential for financial stability and growth.
  • WalkMe's continuous innovation, such as the launch of WalkMeX, positions it at the forefront of AI-driven digital adoption solutions, promising exciting career opportunities.
  • Recognition as a leader in the IDC MarketScape for DAP and strategic partnerships bolster WalkMe's industry standing and growth prospects.

What critics are saying

  • The acquisition by SAP may lead to cultural and operational integration challenges, potentially affecting employee morale and productivity.
  • WalkMe's share price decline post-IPO highlights potential volatility and market skepticism that could impact employee stock options and financial incentives.

What makes WalkMe unique

  • WalkMe's acquisition by SAP positions it uniquely to leverage SAP's extensive enterprise customer base, unlike standalone competitors.
  • The introduction of WalkMeX, an AI copilot, showcases WalkMe's commitment to integrating advanced AI for contextual workflow suggestions, setting it apart from traditional digital adoption platforms.
  • Strategic alliances with industry leaders like Cognizant and UST enhance WalkMe's ability to address the complexities of AI-powered technology adoption, a niche not fully exploited by competitors.

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Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement