Copart

Global online vehicle auction platform

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeQuébec City, QC, CanadaCA$21.05 - CA$23.71 /hrIn-person

About the Job

Requirements

At least one year of experience in administrative support and customer service is an asset.
A high school diploma is required.
Strong customer-service skills and a customer-focused attitude are required.
Strong written and verbal communication skills are required.
Proficiency with office equipment is required.
Attention to detail is required.
Problem-solving ability is required.
Computer proficiency, including Microsoft Office, is required.
Typing speed of 45 words per minute is required.
A professional presentation is required.
Ability to manage multiple tasks simultaneously in a dynamic environment is required.
Bilingualism is an asset.
Availability for occasional overtime as needed is required.

Responsibilities

Obtain vehicle releases from body shops and other locations, including private residences.
Provide exceptional service to internal and external customers.
Offer solutions that support a unique customer experience using thorough knowledge of company practices.
Perform administrative support tasks as needed.
Represent the company as a frequent first point of contact for customers.
Understand customer needs and provide support and solutions.
Answer and place calls professionally.
Resolve calls and use company resources to gather information and propose solutions suited to customer needs.
Potentially provide customer service through chat and email.
Perform other related duties.

Desired Qualifications

At least one year of experience in administrative support and customer service.
Bilingualism.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

Le représentant du service à la clientèle (RSC) offre un service exceptionnel aux clients internes et externes de Copart. Grâce à une connaissance approfondie des pratiques de l'entreprise, le RSC propose des solutions favorisant une expérience client unique. La fonction principale de ce poste consiste à obtenir la mainlevée de véhicules situés dans des ateliers de carrosserie ou à d'autres emplacements, y compris des résidences privées, tout en assurant d'autres tâches de soutien administratif selon les besoins. Le RSC incarne l'image de l'entreprise, étant souvent le premier point de contact des clients avec Copart. Il comprend les besoins des clients et leur apporte soutien et solutions. Le poste pourrait évoluer pour inclure le service à la clientèle par clavardage et courriel. Répondre aux appels et en passer de manière professionnelle. La performance est évaluée selon la qualité des appels (connaissances, professionnalisme, délais de suivi). L'accent est mis sur la résolution des appels et l'utilisation des ressources de l'entreprise pour recueillir des informations et proposer des solutions adaptées aux besoins des clients. Autres tâches connexes.

Compétences et expérience requises :

Expérience d'un an en soutien administratif et service à la clientèle (atout) Diplôme d'études secondaires Excellentes compétences et attitude axées sur le service à la clientèle Excellentes aptitudes en communication écrite et orale Maîtrise du matériel de bureau Souci du détail Capacité à résoudre des problèmes Maîtrise de l'informatique (suite MS Office) Vitesse de frappe de 45 mots/minute Présentation professionnelle Capacité à gérer plusieurs tâches simultanément dans un environnement dynamique Bilinguisme (atout) Disponibilité pour des heures supplémentaires occasionnelles selon les besoins

Rémunération de 21,05 $ à 23,71 $ de l'heure

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

About the Company

Copart

Global online vehicle auction platform

Copart runs a global online vehicle auction platform that connects insurers and other sellers with buyers such as dealers and rental fleets. Its main product is a proprietary online auction system, complemented by a network of facilities and logistics that move and process vehicles, with fees charged on each transaction. It differentiates itself through its expansive network of yards and a large pool of qualified buyers, which enables high-volume, efficient remarketing of salvage and damaged vehicles. Its goal is to maximize sale prices and speed for its clients while expanding its share in the global salvage market and supporting related services like parts recycling and asset disposal.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Dallas, TX
Founded: 1982

Recently Posted Jobs

Explore more opportunities at Copart

See more jobs