Full-Time

Director of Client Success

Confirmed live in the last 24 hours

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Fintech
Consumer Goods

Compensation Overview

$120k - $160kAnnually

+ Company Stock Plan

Senior

Chicago, IL, USA + 1 more

More locations: Ferndale, MI, USA

Hybrid position near Chicago, IL or Royal Oak, MI office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 5+ years of relevant work experience in Hardware SaaS based Customer Success
  • High proficiency in G-Suite (Sheets, Slides, Docs) Salesforce, and industry-standard Project Management software required
  • High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
  • Strong qualitative, quantitative, and analytical skills, demonstrated by an ability to identify and use information and data to set goals and priorities
  • Ability to maintain composure in challenging, high-energy environments, and you help others to do the same
  • Demonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and team
  • A structured and detailed thinker
  • A passion for mentoring and developing others is a must
  • History of excellent judgment and productive communication
  • Experience presenting to senior leadership
Responsibilities
  • Develop and execute overall customer success strategy to meet business goals, including customer retention, expansion, and satisfaction
  • Lead, mentor, and develop a high-performing Customer Success team
  • Serve as a primary advocate for the customer within the organization, ensuring customer needs and feedback are central to decision-making processes
  • Establish and maintain performance metrics for all associated Customer Success functions
  • Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
  • Partner with key stakeholders in R&D, Customer Support, Implementation and business leaders across the organization to provide strategic insight and recommendations
  • Manage the use of Salesforce and other related applications while scoping new tools
  • Hands-on program management of Success initiatives and projects (e.g. Quarterly QBRs and planning processes, cross-functional OKRs, etc.)
  • Build future strategies to improve Success at SpotOn including identifying and procuring new tools
  • Manage and communicate processes and metrics to enable highly transparent, credible, and impactful functions
  • Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, and more

SpotOn provides payment processing solutions specifically designed for small businesses. Its offerings include a range of integrated tools that help businesses manage payments, engage with customers, and improve their overall operations. SpotOn's technology platform allows businesses to handle transactions efficiently while also offering features like loyalty rewards and appointment booking through a consumer-facing app. What sets SpotOn apart from its competitors is its focus on small businesses and the exceptional 24/7 customer support it provides. The company's goal is to empower small businesses to increase their revenue and streamline their operations through effective digital solutions.

Company Stage

Series F

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition in G2's 2024 Grid Report highlights strong customer satisfaction and market penetration.
  • Inclusion in Fast Company's Most Innovative Companies list attracts new clients and partnerships.
  • Strategic refocus on core restaurant solutions after selling sports division frees resources for innovation.

What critics are saying

  • Increased competition from AI-driven tools by companies like Toast and Square challenges SpotOn.
  • Rising labor and food costs pressure restaurant margins, affecting clients' tech investment ability.
  • Rapid technological changes may outpace SpotOn's innovation, with competitors also advancing.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
  • The company provides 24/7 exceptional customer service, enhancing its competitive edge.
  • SpotOn's AI-enabled marketing tools, like Marketing Assist, streamline restaurant marketing processes.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement