Full-Time

Director of Client Success

Confirmed live in the last 24 hours

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Enterprise Software
Fintech

Compensation Overview

$120k - $160kAnnually

+ Company Stock Plan

Senior, Expert

Detroit, MI, USA + 1 more

More locations: Chicago, IL, USA

Hybrid position near Chicago, IL or Royal Oak, MI office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 5+ years of relevant work experience in Hardware SaaS based Customer Success
  • High proficiency in G-Suite (Sheets, Slides, Docs) Salesforce, and industry-standard Project Management software required
  • High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
  • Strong qualitative, quantitative, and analytical skills, demonstrated by an ability to identify and use information and data to set goals and priorities
  • Ability to maintain composure in challenging, high-energy environments, and you help others to do the same
  • Demonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and team
  • A structured and detailed thinker
  • A passion for mentoring and developing others is a must
  • History of excellent judgment and productive communication
  • Experience presenting to senior leadership
Responsibilities
  • Develop and execute overall customer success strategy to meet business goals, including customer retention, expansion, and satisfaction
  • Lead, mentor, and develop a high-performing Customer Success team
  • Serve as a primary advocate for the customer within the organization, ensuring customer needs and feedback are central to decision-making processes
  • Establish and maintain performance metrics for all associated Customer Success functions
  • Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
  • Partner with key stakeholders in R&D, Customer Support, Implementation and business leaders across the organization to provide strategic insight and recommendations
  • Manage the use of Salesforce and other related applications while scoping new tools
  • Hands-on program management of Success initiatives and projects (e.g. Quarterly QBRs and planning processes, cross-functional OKRs, etc.)
  • Build future strategies to improve Success at SpotOn including identifying and procuring new tools
  • Manage and communicate processes and metrics to enable highly transparent, credible, and impactful functions
  • Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, and more

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes user-friendly tools and exceptional 24/7 customer support. The company's goal is to empower small businesses by streamlining payment processes and improving customer interactions, ultimately driving their growth.

Company Stage

Series F

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition for innovation attracts partnerships and new clients.
  • The appointment of new executives focuses on customer experience and talent development.
  • SpotOn's marketing tools enhance customer engagement and streamline efforts for small businesses.

What critics are saying

  • Emerging fintech startups offer similar solutions at lower costs, threatening market share.
  • Rapid tech advancements may outpace SpotOn's integration capabilities, risking customer dissatisfaction.
  • Economic downturns could reduce small business spending on technology, impacting revenue.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated tools for small businesses.
  • The company provides 24/7 customer service, enhancing client satisfaction and loyalty.
  • SpotOn's AI-enabled marketing tools set it apart in the restaurant industry.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement