Entry Level Renewal Specialist
Hybrid
Posted on 2/8/2024
KnowBe4

1,001-5,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Cybersecurity
Data & Analytics

Company Stage

N/A

Total Funding

$701.6M

Founded

2010

Headquarters

Clearwater, Florida

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

28%
Locations
Clearwater, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and teamwork skills
  • Ability to build rapport with customers via phone, email and video conferencing
  • Ability to work with minimal supervision
Responsibilities
  • Manage all opportunities within the assigned customer portfolio
  • Perform research to understand customer health and account status as it pertains to those opportunities
  • Coordinate with Tech Touch CSMs to strategize on renewals for their customers
  • Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
  • Negotiate with customers on opportunities to prevent churn and secure optimal terms
  • Employ pricing strategies that meet the Company’s standards, policies, and procedures
  • Generate pricing quotes for renewals
  • Manage assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director
  • Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
  • Meet and exceed booking targets and quotas
  • Maintain impeccable administration of opportunities in the Company’s CRM
Desired Qualifications
  • Experience in sales or customer success role